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bookkeeper2023's avatar
bookkeeper2023
User
4 months ago
Solved

Myob is stuck in backing up process

Hi

 

We are unable to login to MYOB and encounter this message:

"This company file is currently backing up

You can sign on once the backup is complete."

 

And I can't find the back up file for yesterday (1 Feb 2024).

Will all the data from yesterday be available or deleted?

 

Can you please help sort this out?

  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi bookkeeper2023,

    Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

    Looking forward to hearing from you soon!
    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi bookkeeper2023,

    Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi bookkeeper2023,

    I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl