Forum Discussion

ngallah's avatar
ngallah
Contributing Partner
11 months ago
Solved

Unable to Invite Online File User

Hi guys! I have a problem with inviting an online company file user. I have checked and followed all the forum steps but without success. All I get is the following message  "This request could no...
  • ngallah's avatar
    ngallah
    11 months ago

    Thank you Cel, I am unable to send you PM for some reason, can email you the details. my email is ngallah@gmail.com

    Celia_B wrote:

    Hi ngallah 

     

    Thank you so much for getting back to us and provide an update on the issue. 

     

    To furtherly assist you with this. Can you send me details on your account so I can investigate and look into this for you. 

     

    • Serial Number 
    • Business Name
    • First and Last Name 
    • Email address. 

    I'll wait for your response. 

     

    Kind Regards, 

    Cel

     

     

ngallah's avatar
ngallah
Contributing Partner

Thanks for your reply mate.

fortunately I am the only administrator and owner of the online file,  I can do all other administrative tasks like removing user etc but I just cannot invite new User.

i managed to

invite Practice User but inviting online file user I get an error.

This is the firat time this is happening to me.

Unfortumately even the live chat nowadays only ends up chatting with MOCA and no real person.

calling myob from overseas is tricky so I am stuck

Celia_B's avatar
Celia_B
MYOB Moderator
11 months ago

Hi ngallah 

 

Thank you so much for getting back to us and provide an update on the issue. 

 

To furtherly assist you with this. Can you send me details on your account so I can investigate and look into this for you. 

 

  • Serial Number 
  • Business Name
  • First and Last Name 
  • Email address. 

I'll wait for your response. 

 

Kind Regards, 

Cel

 

  • ngallah's avatar
    ngallah
    Contributing Partner
    11 months ago

    Thank you Cel, I am unable to send you PM for some reason, can email you the details. my email is ngallah@gmail.com

    Celia_B wrote:

    Hi ngallah 

     

    Thank you so much for getting back to us and provide an update on the issue. 

     

    To furtherly assist you with this. Can you send me details on your account so I can investigate and look into this for you. 

     

    • Serial Number 
    • Business Name
    • First and Last Name 
    • Email address. 

    I'll wait for your response. 

     

    Kind Regards, 

    Cel