Client Accounting - Create PDF

Question

In MYOB AE Client Accounting when we finish a job we perform the 'Create PDF' function. However this is now giving the following messages:

'One or more documents couldn't be converted to PDF. See Documents not converted to PDF at the end of your report for details'.

This error comes after MYOB AE 2020 update. We have contacted MYOB support 3 times on this. MYOB support keep saying many practices have reported this problem and unable to resolve it at this stage.

Does anyone have any solution to fix this problem?

jacksen · Accepted Answer

Hi Albert,We had a similar issue where we couldn't print to PDF.&nbsp; I haven't come accross the "One or more documents couldn't be converted to PDF.&nbsp;" error, but some staff did before running the setup again.&nbsp;I can confirm the setup here fixed our issue, but it only fixed it for whichever user ran it.\SQLSERVERNAME\centralclient\setup.exe(You need to replace "SQLSERVERNAME" with the name of your SQL server)

mark_st · Answer

Hi Albert,
&nbsp;
You will need to run a workstation insall to fix this issue.
&nbsp;
Please find below a link which expalins how to do this:
&nbsp;
https://help.myob.com/wiki/x/9Ah3AQ

albert · Answer

Mark,&nbsp;I can't find the file&nbsp;\ServerName\MYOBAE\AESQL\WorkstationInstall.&nbsp;I even search the file name "WorkstationInstall" within server computer and no result comes out.

mark_st · Answer

Hi Albert,
&nbsp;
The MYOBAE and AESQL folder should be on your server drive.
&nbsp;
You can also check for the installed location under Help &gt; About &gt; Application details within the program.

albert · Answer

Mark,&nbsp;I can only find MYOBAE folder but not AESQL or WorkstationInstall subfolder.&nbsp;From Tax Help&gt;About&gt;Application details -Release date:&nbsp;3rd September 2020Assembly version:&nbsp;7.0.13.211Installed location:&nbsp;\SERVER\MYOBAE\SOL64Database location:&nbsp;S6:\SERVER\MSSQL\AETAX2Licence:&nbsp;21420127NWorkstation:&nbsp;AlbertAvailable memory:&nbsp;628348 KB&nbsp;From Account Help&gt;About&gt; Application details -Installed Location:&nbsp;S:\Sol64\bin\Database Location:&nbsp;S:\Data\License:&nbsp;21420127Workstation:&nbsp;SERVERAvailable Memory:&nbsp;2047 MB&nbsp;There is no&nbsp;AESQL or WorkstationInstall subfolder under&nbsp;MYOBAE\SOL64 either.&nbsp;&nbsp;

mark_st · Answer

Hi Albert,
&nbsp;
Can you try the following file please:
&nbsp;

\servername\central client\setup.exe
&nbsp;
Also, make sure Adobe PDF is the default PDF reader.

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Client Accounting - Create PDF

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