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LES2020's avatar
5 years ago
Solved

Incorrect Calculated Statement balance

First entry when we changed over to MYOB  was a GJ for opening Balance 80747.60 and matches statement balance

When you try to do an initial reconcile - it is picking up a difference of 3450.70  not visible on screen

So cannot reconcile?????

  • Hi LES2020 

     

    Can you please attach the screenshots of both the windows completely? If they contain any sensitive information, you're welcome to send them by Private Message.

4 Replies

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator

    Hi LES2020 

     

    This could be either due to corruption in the data file or an entry that might have been entered accidently. In order to figure out the exact reason, please go to Find transactions and search by this account, entering the From date in past and To date in future, let's say 2040. If there are transactions found other than this journal entry, delete the entry, and follow the steps given below if no transactions are found to check the calculated statement balance:

     

    1. On the Reconcile Accounts window:
      1. Enter the closing date of your latest bank statement in the Bank Statement Date field.
      2. Enter $0.00 in the Closing Statement Balance field.
      3. Select all transactions as cleared and take note of the Calculated Statement Balance .
    2. Go to Find Transactions > Accounts tab.
    3. Select the bank account you're trying to reconcile.
    4. Enter the closing date of your latest bank statement in both the Dated From and To fields.
    5. Press the TAB key on your keyboard and take note of the Ending Balance in the bottom-right of the screen.

    If the Ending Balance is not same as the Calculated Statement Balance, please let us know so we can investigate the issue further.

    • LES2020's avatar
      LES2020
      User

      Hi  I have tried out the recommended and it did not work.Please see attachments 

      Thanks

      • Komal_S's avatar
        Komal_S
        MYOB Moderator

        Hi LES2020 

         

        Can you please attach the screenshots of both the windows completely? If they contain any sensitive information, you're welcome to send them by Private Message.