Forum Discussion
Hi Steve,
I am also having trouble with the Ostendo/AccountRight Live Cloud connection. We have not had any invoices or bills coming across into MYOB since 05/03/24. I have deleted the Link and added the link again. It is version 3.6. When I click on connect it comes up with 'Exception at GetAccess Tokjen procedure: Error connecting with SSL.' So I have clicked on Setup and it says you must have the credentional to log into your my.MYOB account. So I click 'yes'. A box appears then disappears and I can go no further. Any ideas?
Bridget,
I had to get our Ostendo technical advisers to take me through how to re-link Ostendo General Ledger Settings to the AccountRight Live Cloud database.
Only thing I was doing incorrectly was that you needed to use the Ostendo User Id and Password in MYOB, rather than my personal User Id and Password to access MYOB (just check to see in MYOB users if you have a user called Ostendo). Then everything was ok and all transactions passed from Ostendo to our MYOB file.
Make sure you are connecting to the correct MYOB file also, during the General Ledger Settings setup.
- Bridget_Madden3 months agoContributing Partner
Thanks Steve,
Yes, it is the correct file. I can also see that Ostendo is a user in MYOB but of course I cannot see the password. I have emailed our Ostendo technical advisers to look into it for us. Hopefully get a solution soon.
- Steve-Shakanda3 months agoContributing User
Bridget,
Just change the Ostendo User Id password yourself (if you are logged in as an Administrator) within MYOB - and make a note of what it is.
- Bridget_Madden3 months agoContributing Partner
Good thinking Steve,
I logged into Ostendo as the Administrator and re did the link. But same old issue of the box with MYOB login details flickering up briefly then disappearing. I believe I will need to wait for our technician to reply to me.