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Garth45's avatar
Garth45
Contributing User
2 months ago

Error trying to login

Keep getting the following error when logging in with 2FA -

Screenshot 2024-03-20 at 13-20-12 Error - MYOB.png

 

I log in every day no problem, nothing has changed, tried refresh, deleting cookies, clearing cache... ideas?

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  • Garth45's avatar
    Garth45
    Contributing User
    2 months ago

    Not sure if that image is working. it says -

     

    Correlation Id
    9df4a50c-0946-4a3f-b04f-7365acf075d0

    Error
    invalid_request

    Error description
    The client identifier or the redirection endpoint URI is invalid

    • MikeG1's avatar
      MikeG1
      MYOB Moderator
      2 months ago

      Hi Garth45, is this still an issue or has it resolved itself?

      I understand access to the software is critical and something you would want resolved right away.
      I recommend that you use our livechat services for urgent queries such as access like this.
      Our virtual assistant MOCA is available in many locations, but one relevant to help is myob.com/support.
      If you begin a conversation with MOCA it has rules in place to escalate you through to a livechat agent based on the topic and whether it was able to resolve the issue.

      I hope this information is helpful to you and the community.
      Cheers, Mike

      • Garth45's avatar
        Garth45
        Contributing User
        2 months ago

        I found a work-around for now, accessing the account through my browser history seems to work (still has me logged in I guess?).

        The 'Log in' page is still giving the same error.

         

        Your MOCA virtual assistant was of zero help, had no idea what I was talking about. I dont recall it directing me to any live chat option either, or I would have used it. If I have time I'll try it again today...