Logging in with new email address come up with erro
Hi, I've just updated my email in myMYOB, but when I use it to log into MYOB Essentials, it gets to a screen "Link a User ID to your MYOB account". There are fields for User ID, which currently has "Administrator" in there, and Password (screenshot attached). I'm unsure what to put in the User ID. Is it my old email, or my new email? I've tried both and clicked "Link User ID and open file" and it always comes up with "Something went wrong".
Grateful for any help.
Cheers, Jacqui
Hi, Jacq256. Thank you for your post.
To troubleshoot this, can you enter the User ID as Administrator and leave the password blank? Does this allow you to sign in?
If you are still not able to sign in, let us know if you require further assistance and we are here to help you.
If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah
