Forum Discussion

Safewaste's avatar
Safewaste
Experienced Cover User
3 months ago
Solved

login issues

Hi,   Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message: Error invalid_client Error description Client authentication failed (e.g., unk...
  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi safewaste,

     

    Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently. 

     

    Let me know if you require any further assistance with this. I'm happy to assist you. 

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator

Hi safewaste,

 

Thanks for your post, and my apologies for the late response. We recommend refreshing your browser by clearing the cache and cookies or using a different browser to check if the error still persists. Let me know how it goes.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

 

 

Kind regards,
Shella

Safewaste's avatar
Safewaste
Experienced Cover User
3 months ago

Hi Shella,

 

Tried what you recommended and none of the options work. I even tried from different laptop. It says the same.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    3 months ago

    Hi safewaste,

     

    Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently. 

     

    Let me know if you require any further assistance with this. I'm happy to assist you. 

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella