Forum Discussion

LSolutions's avatar
LSolutions
Experienced Cover User
7 months ago
Solved

Help! 2FA New Phone (old phone not available)

I am hoping someone can help me ASAP as I have changed to a new iphone and my old one was erased and given to somone else. The Authenticator on my new phone is asking for a code and I can't access my...
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi LSolutions, 

    Thank you so much for your detailed post and my apologies for the late response.

    I've sent you a private message to collect information that will aid us in resolving this matter. Kindly review your inbox.

    Regards,
    Earl

LSolutions's avatar
LSolutions
Experienced Cover User
7 months ago

Also to add I have my back up codes but it doesnt give me an option to use them.   I can get in to the myob app but that doesn't seem to have any options to help this situation.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi LSolutions, 

    Thank you so much for your detailed post and my apologies for the late response.

    I've sent you a private message to collect information that will aid us in resolving this matter. Kindly review your inbox.

    Regards,
    Earl