Forum Discussion

evolution's avatar
evolution
Experienced Cover User
2 months ago
Solved

Payable reconciliation with tax report - failed to load the report

Hi I see there have been a few messages regarding this, still it has not been resolved. I raised this issue some months ago.  I have cleared my browsing history, cleared the console, still the issue...
  • Isaiah_C's avatar
    Isaiah_C
    2 months ago

    Hi Evolution,

     

    Thank you for your patience, and for doing some troubleshooting steps. I've tried to fix your file here on my end. That should be working now. 

     

     

     Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Kind regards,

    Sai

evolution's avatar
evolution
Experienced Cover User

Hi Shella_A  running the report for one day still fails to load.  I tried numberous different date options, still nothing,  I have cleared the browser cache numerous times this makes no difference.  The issue still persists, I raised this issue some months ago still no solution?  

 

I can run a similiar report for receivable with no issues.  The internet connection is stable this appears to be an issue with MYOB.  I'm not feeling very patience, I need this report for our accountant to finalise our end of financial year accounts.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Evolution,

 

Thank you for your patience, and for doing some troubleshooting steps. I've tried to fix your file here on my end. That should be working now. 

 

 

 Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Kind regards,

Sai

  • evolution's avatar
    evolution
    Experienced Cover User
    2 months ago

    Thank you, the fix worked I can now print this report.

     

    Isaiah_C wrote:

    Hi Evolution,

     

    Thank you for your patience, and for doing some troubleshooting steps. I've tried to fix your file here on my end. That should be working now. 

     

     

     Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Kind regards,

    Sai

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 months ago

      Hi Evolution,

       

      That's wonderful to hear! I'm glad the fix resolved your concern, and you're able to print the report now. I'll now close this post as resolved. If you have any more questions or need further assistance, don't hesitate to reach out. 

       

      Cheers,

      Princess

  • KerstinK's avatar
    KerstinK
    User
    17 days ago

    Hi Sai

    I am having the same issue with two MYOB files that we are doing end of year financial reports for 31 March 2024.  We can't load the Unpaid Reconciliations with Tax at 31 March.  One of them works up to 31 December. 

    Not sure what to do now?

    Thanks

    KerstinK