Hello I am currently having issues printing a profit and Loss report that shows the current period, the previous year and also a budget and variance to budget. It shows on the screen correctly but when i go to print it leaves out everything to do with the budget. I have tried to export it also to excel but also leaves out the budget information. Does anyone know if this is a flaw with the system or am I forgetting a setup somewhere. Thanks.

Hi Myob Is there an ETA on this fix as it is a critical report and month end rpeorting period.Can Myob please send email / message to users rather than everyone having log onto this community forum and trawl through multiple messages to ascertain if fixed. It actually should also be compensated due to poor service.Thanks

Hi CeliaI received a message from Earl_HD (Re Reports) but now cannot find it in the Forum. My response to him is as follows:Hi EarlIssue has not been resolved.I have attempted it on a laptop & a PCI have tried it in both Edge & Chrome.There are many Users complaining about this issue in the Community Forum pages. Have a look & you will see they are asking me if this has been resolved.Can you pass this on to him please and in the interim please advise status of this as it is annoying to have to manually enter Budgets & Variances into spreadsheets. Earl is obviously not looking under this subject as it is clear many others are having the issue.Thanks in advance.

Hi There I am also having this issue with the following case ref # 01587174 This took hours to get to a point where a a know issue was advised Apart from this, iy has wasted the better part of my day to try and resolve - Not Happy

Doreen,this is unacceptable. We have not had use of the system for more than a month. I could not generate reports for my Board. What is wrong with MYOB? I have never seen anything like this lack or response. Is there a huge issue with the last update? Otherwise why is such a seemingly small issue so difficult to fix? We should get a refund for the month. But more importantly, why would we stay with MYOB when you can't fix this for such a long period. Is this what we should expect from MYOB, more than a month to fix any bug even for an essential feature? Even the escalation is a couple of weeks old! Sorry I am in shock at the pathetic MYOB response!

Hi Earl_HD and Everyone Else This unfortunately is not the first time that this has happened with this functionality. When this occurred not long after the release of Business it took over a month to fix. It puzzles me how functionality that did work suddenly does not. Is it the result of Bad Coding / Testing or unintended consequences of some other new or modified code not related to this functionality (it does happen). My firm subscribes to around 300 ARL and Business files and have approximately 40 clients that we use Budgets for and report monthly, budget v actual. We have spent the last week manually recreating the Budget v Actual reports in Excel based on the screen reports. The lost time is significant and unlikely to be paid for be the client. One thing that would be helpful is more regular updates to these issues but all I see is responses to very irate users. Another issue, Macquarie bank feeds, down again but the issue is not even listed of the issues page and very few updates are forthcoming. It is coming up to a month without feeds and then, when we get them we have to somehow deal with the double up of entries as we needed to enter them manually, we cannot wait around for them. At least ARL has the hide transaction feature in bank feeds but business does not, this needs attention as well. Not wanting to say to much but I am not convinced that the current group of Moderators of the Community Forum are not AI Bots, why else would MYOB remove ALL the Forum Moderators last March but to replace them with AI.

Printing issue Profit and Loss

50 Replies

John_Wild
Experienced User
5 months ago
Hi Amanda, I am having the same issue and posted this problem yesterday. If I get an answer I will let you know.
MT1961
Contributing User
5 months ago
The amazing thing is that the MYOB team don't try to replicate the situation themselves but go to each individual who has posted this problem and ask for screenshots. This is obviously a system issue when multiple users ask questions simultaneously.
- John_Wild
  Experienced User
  5 months ago
  Agree. I have also advised of the issue through MYOB Support. Hopefully an answer soon.
- John_Wild
  Experienced User
  5 months ago
  Yep. Support did exactly that. Asked for a lot of info & screen shots. I advised them it seemed to be an issue across the board but no further response as yet.
  - VickiNZ
    Experienced User
    5 months ago
    Same response to the problem here too.
KHansell
User
5 months ago
Yep, I'm also getting the same problem - but only with some clients.
- Celia_B
  MYOB Moderator
  5 months ago
  Hi ALl,
  
  Thank you for your post. We have replicated this on our end, and the budget comparison figures shows by going to Reporting >> Under compare to >> Click on % sales analysis and year to date >> Check on the date range (last financial year) >> Check on Accounting Method >> Click Export >> Choose PDF >> Export. It will then show the budget comparison. If it is still not showing, kindly provide a screenshot after you export from PDF, so we can investigate.
  
  Feel free to post again if you require further assistance.
  
  Kind Regards,
  
  Cel
  - John_Wild
    Experienced User
    4 months ago
    Hi Celia
    I received a message from Earl_HD (Re Reports) but now cannot find it in the Forum.
    My response to him is as follows:
    Hi Earl
    Issue has not been resolved.
    I have attempted it on a laptop & a PC
    I have tried it in both Edge & Chrome.
    There are many Users complaining about this issue in the Community Forum pages. Have a look & you will see they are asking me if this has been resolved.
    Can you pass this on to him please and in the interim please advise status of this as it is annoying to have to manually enter Budgets & Variances into spreadsheets. Earl is obviously not looking under this subject as it is clear many others are having the issue.
    Thanks in advance.
MWL-Bridgeley
Contributing User
5 months ago
Glad I'm not the only one. Monday 15/1/24 = issue still not fixed
John_Wild
Experienced User
5 months ago
Hi all following this issue.
I am able to see the Budgets & Variances columns in the Export and in View & Print when I use my PC. It just isn't working when I use the laptop. Very strange but that info may help somebody. Support is setting up a Team Viewer session with me possibly tomorrow.
- VickiNZ
  Experienced User
  5 months ago
  Thanks for that update John, I am still having issues and do use a laptop so keen to hear any possible solutions.
- Amanda891
  User
  5 months ago
  John I am also using my PC and not a laptop and for some reason it does not show the budget column in the print screen
  - Celia_B
    MYOB Moderator
    5 months ago
    Hi ALl,
    
    Thank you for bringing this to our attention. We want to assure you that your concern has been escalated to our team of developers for further investigation as a potential software issue. They are diligently working to resolve this matter as swiftly as possible.
    
    We understand the inconvenience this may have caused, and we appreciate your patience. Once we have an update, we will promptly notify you through this channel. We apologize for any disruption this may have caused.
    
    Regards,
    
    Cel
John_Wild
Experienced User
5 months ago
Hi Amanda and others with this issue. An update for all that are having this issue. I contacted Support who finally set up a telephone & Team Viewer meeting. He instantly saw the issues we are having. He played with it for a while using my current browser (Edge) and then tried again using Chrome but still no result. He tried it on his system and there wasn't an issue so it's a mystery. I should add at this point it was working on my PC yesterday but today it wasn't. In the finish he couldn't resolve it and is reporting it to his team. He hopes to get back to me within 24/48 hours via email.
I will copy you guys in on this when I have their answer.
- VickiNZ
  Experienced User
  5 months ago
  Thanks John, appreciate you updating us.