Forum Discussion

remittance's avatar
remittance
Cover User
12 months ago

ABN format invalid

When changing the date of an invoice from the standard 28 days to 7 days I have an error message at the top of the screen "Your ABN must be in the format XX XXX XXX XXX" I have checked this and it i...
Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi, Apologies for the confusion, and thanks for letting me know.

 

For business pro you may change the default days to 7 when you go to your Business>>Sales settings>>click Payment terms then Save. I also attach screenshots for your reference.

 

 

 


Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

remittance's avatar
remittance
Cover User
8 months ago

Hi.  In relation to my previous post, the change I made in the payments section to 7 days (Business>>Sales settings>>click Payment terms) is not working for all clients. There is still an error message of Your A.B.N. must be in the format XX XXX XXX XXX for some clients.  How do I fix this?

Lee

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, remittance 

     

    Thanks for updating us.

     

    In addition to the information that Leneth_A provided, kindly check the customer's card to make sure everything is filled out correctly, especially the ABN. To do this, go to Contacts > Select All contacts > Choose the Contact Type, and then click the name of the contact. Once done, hit Save, and then try to change the payment terms again to 7 days to see if the error message shows up again.

     

    Please let us know how it goes on your end.

     

    Best regard,

    Doreen