Forum Discussion

beondtheboxpict's avatar
beondtheboxpict
Contributing User
2 years ago
Solved

overdue invoices now not showing in OPEN invoices

For goodness sake MYOB. Last week everything worked fine and I could see all of the invoices where people owed me money by using "open invoices " view option. Thats great. This Wednesday I could only...
  • Sean_DC's avatar
    Sean_DC
    2 years ago

    Hi coffeebeans1 

     

    At the moment, the Open option in the dropdown box once clicked will already show both Open and Overdue invoices. If you're still encountering the same problem, kindly log out and log back in again. I also recommend using another browser if the results are still the same. 
     

Sean_DC's avatar
Sean_DC
MYOB Moderator

Hi all,
 

We appreciate your patience regarding this matter. Posting here again to let you know that the team was aware of this and that a fix was done last Monday. Open should show both Open and Overdue invoices. Overdue should be specific to Overdue invoices only. If you seem to have the same problem with the results showing, kindly log out of your account and log back in. You can also clear your browser cache or try a different browser. Here I am posting updated sample screenshots of what it should look like when choosing from either Open or Overdue.

OPEN




OVERDUE




Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

Conspirio's avatar
Conspirio
Experienced User
2 years ago

you need a thumbs down button as your information is not helpful. log out and log in again...... try a different browser!! it worked perfectly before you changed it? why did you change a working product for an inferior one?