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Fang's avatar
Fang
Contributing Cover User
4 years ago
Solved

cannot upgrade file after installing accountright 2020.2

Hi, 

i have installing AR 2020.2, i have few files, nothing wrong with the 2 online files.

However, when i tried to open offline files but there is error message "unable to upgrade your file"

 

i notice when i tried to open with AR2020.1, it' automatically become AR2020.2.2

 

theni i tried to remove 2020.2, which i did, the icon AR2020.1 is still changed to ar2020.2

 

i tired to open the file, it stated the file is 2020.1 version do you want to upgrade, i click yes, but then the error message still come out.

 

please advse. lease help urgently because i really need to do my work. realy appreciate your kind help

 

 

 

Upgrade
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Fang 

     

    AccountRight 2020.2 has a few different versions as we have had to release some patches to the initial product. However, AccountRight 2020.2.2 is the most current version of the program. I would recommend ensuring that you do have that version installed of the product.

     

    If you are encountering an error message indicating that you are Unable to upgrade your company file so we can investigate further do generate that error message and then grab us the diagnostic file. This way we can see necessary would be required to upgrade that file to AccountRight 2020.2

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Fang 

     

    AccountRight 2020.2 has a few different versions as we have had to release some patches to the initial product. However, AccountRight 2020.2.2 is the most current version of the program. I would recommend ensuring that you do have that version installed of the product.

     

    If you are encountering an error message indicating that you are Unable to upgrade your company file so we can investigate further do generate that error message and then grab us the diagnostic file. This way we can see necessary would be required to upgrade that file to AccountRight 2020.2

    • Fang's avatar
      Fang
      Contributing Cover User
      4 years ago

      thank you. i just openned it again, now it' already chaneg to2020.2.2

       

      and i can upgrade the file thank you

       

       

  • Fang's avatar
    Fang
    Contributing Cover User
    4 years ago

    HI

     

    could you please advise me what is the email address for MYOB support in changes in our account setup.

    I want to have one file to be an online file and want to update other files too.

     

    i have tried to to use live chat serveral times, but it always got disconnected. 

     

    thank you

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      4 years ago

      Hi Fang 


      We do not have a support email address for these type of queries, however, please send me your serial number by a Private Message so I can arrange for someone to contact you regarding this issue.

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