Forum Discussion

Makka22's avatar
Makka22
Experienced User
2 years ago
Solved

Deleting an Invoice

Hi   Would you please advise why, when you want to delete an invoice, you have to close the screen before it in order to do so.  This has only just changed and it's a nuisance.    Thanks :)
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi Makka22 


    Please find the complete steps below :

     

    1. Open your Start Menu

    2. Start typing: %localappdata%

    3. Open the %localappdata% folder when displayed:

    4. Open the MYOB Folder

    5. Open the AccountRight Folder.

    6. Open the Version folder (E.g: 2019.2) 
    Note: AccountRight 2021.1 or later versions will show as Current.

    7. Open the Cache folder

    8. Delete all files in this folder.

     

    Once these files are deleted, re-open AccountRight and try performing the operation again.

Makka22's avatar
Makka22
Experienced User

Hi 


How are you going resolving this?

 

Thanks

 

Komal_S's avatar
Komal_S
MYOB Moderator
2 years ago

Hi Makka22 


Apologies for the delay in response.


The screenshot you attached is from MYOB AccountRight, and we haven't been able to replicate this. The menu without the delete options is only shown if the purchase has already been deleted. If thats not the case, please clear the AccountRight cache and try the process again. Let me know if the issue still exists.

 

  • Makka22's avatar
    Makka22
    Experienced User
    2 years ago

    Thanks for that, unfortunately your instructions to clear the cache finish here:  4. Open the MYOB Folder

    What do I do next?  Do I find the cache file and delete the contents?

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      2 years ago

      Hi Makka22 


      Please find the complete steps below :

       

      1. Open your Start Menu

      2. Start typing: %localappdata%

      3. Open the %localappdata% folder when displayed:

      4. Open the MYOB Folder

      5. Open the AccountRight Folder.

      6. Open the Version folder (E.g: 2019.2) 
      Note: AccountRight 2021.1 or later versions will show as Current.

      7. Open the Cache folder

      8. Delete all files in this folder.

       

      Once these files are deleted, re-open AccountRight and try performing the operation again.

      • Makka22's avatar
        Makka22
        Experienced User
        2 years ago

        Thank you, that fixed it for me :)