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Gyan90's avatar
Gyan90
User
3 months ago
Solved

double payment to supplier

Hi,

We have managed to pay the same invoice twice without realising. The company is going to credit the 2nd payment to a new invoice instead of refunding. The amount is for $186.

I have closed the bill with one of the payments but now have $186 sitting in my bank freeds with no where to go.

I need to allocate it somewhere so i can reconcile the account for the month, but also be able to apply it to this future invoice whenever it arrives. Can i create a credit note or something with this company?

  • Karoman55's avatar
    Karoman55
    3 months ago

    You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

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  • Karoman55's avatar
    Karoman55
    Experienced Cover User
    3 months ago

    You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

    • Gyan90's avatar
      Gyan90
      User
      3 months ago

      so, to clarify.

      I have bought up the bank feed item.

      "pay bill"

      found the closed invoice with a $0.00 balance

      applied the $186 to that bill

      hit record, it then advises me "this will result in 1 Debit memo....." that i can apply to a future transaction

       

      • Karoman55's avatar
        Karoman55
        Experienced Cover User
        3 months ago

        Then you are all over it!  Well done.  When you get another invoice from them you can allocate the credit to it and pay the difference

         

        Karoman

  • Karoman55's avatar
    Karoman55
    Experienced Cover User
    3 months ago

    To stop that happening in the future you can go into your preferences and check the box that says Warn for duplicate.

     

    Karoman

    • Gyan90's avatar
      Gyan90
      User
      3 months ago

      It was paid in store over eftpos on collection, but then also got paid over net bank because we got a payment reminder from their accounting software. just a one off whoops hopefully.