email through outlook issues
when emailing invoices & everything from MYOB through Outlook our signature has stoped showing. Dose anyone have a fix
Forum Discussion
Chris,
Just because your testing shows it works on one install on one system it does not prove there isn't an issue.
Currently MYOB will send the emails with a signature when one person is logged in to the company file, but as soon as multiple users are on it reverts to sending emails in plain text with no signature. This behaviour changed after the October updated was applied and has not been fixed since. If it is an Outlook setting issue, how could it change due to number of people using the MYOB file?
This issue has been widely reported and the constant advice of "Check Outlook settings" is extremely condescending and insulting. If there is a issue between the current version of MYOB and Outlook it’s not one that can be repaired with the settings in the process provided and a customer should be able to expect a competent software developer would look further into it.
Thank you Rainer. I was so inscenced by the reply from MYOB I couldn't repsond at the time.
It's simply not acceptable to have an issue reported by multiple compentent users of a particular feature who can categorically state that the issue arose after a specific update and have their concerns dismissed.
MYOB, there is an issue here. Please take it seriously and do some proper technical research. If it is setting in Outlook, outline what they are please.
It's especially frustrating to get the massive wait times on the phone support (which at least 50% of the time simply resulted in disconnections after 45+ minute wait times), then the even longer wait times and useless responses on the online support options, and then the completely fobbed off response on this forum.
It gives the distinct impression MYOB would prefer their customers shut up and just use a faulty product as is, instead of taking any meaningful action or providing any proper level of support. As a growing business this will certainly factor in future software choices, as well as the recommendations made to anyone else in similar situations.