Forum Discussion

yennvisory's avatar
yennvisory
User
3 years ago
Solved

Receiving error when recording payment

Hi I keep getting the same message when trying to record payment. "Something went wrong. Please try again or refresh the browser."
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi HughBooks, 

     

    Thanks for your post and welcome to the Community Forum ! I've found the cause of the error and have arranged to have your file repaired, the case number case01008377. Once our teams have fixed this they will email you an update. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

nmcginniss's avatar
nmcginniss
Partner

I am receiving the same error message when trying to access the End of Year Finalisation tab in the STP reporting centre. please see attached for the chrome log. the last 4 digits of my clients myob serial number is: 3565

many thanks,

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

HI nmcginniss, 

 

I'm unable to locate the account, can you please send me a private message with the full serial number so I can take a look into this for you. 

  • nmcginniss's avatar
    nmcginniss
    Partner
    2 years ago

    Hi Melissa,

    I'm no longer receiving the error message. it lasted for around 48 hours then disappeared.

    kind regards,