Forum Discussion

pen's avatar
pen
Contributing Cover User
3 years ago
Solved

Unable to connect to print/email invoices

Hi   Can i please get some help, was working fine about 4 days ago, all other commands working. Unable to connect to print/email invoices on sales command page, on Accountright version 2021.3.0
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    pen 

     

    Hi Penny,

     

    Thanks for checking this. It seems like you have too much data in the Print/Email Invoices centre for the online file to process.

     

    I recommend taking a backup of your file and restoring it offline. When you are working offline, you should be able to open the Print/Email Invoices centre. Open this and clear out the To Be Printed/To Be Emailed tabs, this help article will guide you through the steps: Removing transactions from the print or email queue.

     

    Once you have done this, take a backup of the file and restore it online. Take note: you can't use your file online while you are doing this, because the new backup will overwrite any changes made in the online file.

     

    Let me know if this solves it for you!

pen's avatar
pen
Contributing Cover User

Hi Yanike

 

Thank you for your response, 

I only use the online version.

I can print and email when I'm in edit sales, I can email purchase orders fine from print/email purchase orders.

All windows updates are current, I checked them this morning.

We email all our invoices daily, there is too many to open them individually and then email.

 

Thanks, Penny 

Yanike_S's avatar
Yanike_S
MYOB Moderator
3 years ago

pen 

 

Hi Penny,

 

Could you maybe attach an error log and diagnostic log to your message? 

 

This article helps you find these AccountRight Log Locations.

 

I saved your screenshot and deleted this of the public forum as it contained your email address which we see as private information.

    • Yanike_S's avatar
      Yanike_S
      MYOB Moderator
      3 years ago

      pen 

       

      Hi Penny,

       

      Thanks for those logs. It shows that there is an out of memory error which may be due to the fact that it's trying to load too many. Could you test this in the Clearwater sample company file? This will give us an indication of whether its file specific.

       

      Once I know this, I can find a solution for the issue. 

      • pen's avatar
        pen
        Contributing Cover User
        3 years ago

        Hi Yanike

         

        Thanks for your response, it opens fine in the test company Clearwater.

         

        Thanks Penny