Forum Discussion

myriam77's avatar
myriam77
Experienced User
2 years ago
Solved

ETP not on Payment Summary

Hi All,   We have 3 staff that were terminated this FY. All received ETP. These payments were showing on payment summaries in Phase 1, but have since been forced to move to Phase 2. All termination...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    HI myriam77 

     

    Thanks for your post. The Help Article, Wrong ETP values in STP reports, has detailed information on how to resolve this.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

HI myriam77 

 

Thanks for your post. The Help Article, Wrong ETP values in STP reports, has detailed information on how to resolve this.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

GIFSA's avatar
GIFSA
Cover User
2 years ago

I'm also having these issues however after following 3 guides it is still not showing up correctly, I have terminated the employee's in the reporting centre it comes up with a note an ETP was paid but with $0 amounts. I have tried to speak to a MYOB specialist for 3 days now being on hold for hours at a time but the calls terminate before I can get any useful help.

 

I have entered in $0 pays to update the STP data , I have reversed the original pays and reentered them again to refresh the ETP data entered and then terminated them in the payroll reporting centre which has not corrected the issue.

 

Any help would be most appreciated as the 14th of July deadline is looming.