Forum Discussion

mezz's avatar
mezz
Experienced User
5 months ago

MYOB TEAM APP

Hi We are constantly having trouble with employees getting kicked out of the myob team app when trying to sign in or sign out of a shift. You get kicked out and have to keep trying to log in again....
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, mezz

 

Thanks for your post.

 

Did they receive any error messages? If yes, kindly attach a screenshot of the error. Make sure to remove sensitive information before posting in the Forum. Also, kindly advise the employees to update the operating system of their phones and then clear the application cache.

 

Please let us know how it goes.

 

Best regards,

Doreen

mezz's avatar
mezz
Experienced User
5 months ago

I sometime notice with mine an error does flash up but it quickly disappears so can't screen shot it.

They have updated their phone.

How do you clear the application cache?

  • mezz's avatar
    mezz
    Experienced User
    5 months ago

    Actually ive worked it out.

    Clearing the cache worked. Thanks

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      5 months ago

      Hi, mezz

       

      Thanks for updating us.

       

      We're glad to know that clearing the application worked. Should you encounter future issues, please do not hesitate to contact us. We are eager to provide any support you may need.

       

      Best regards,

      Doreen