Forum Discussion

debbieg's avatar
debbieg
Experienced Cover User
11 months ago
Solved

Payslip Rdo entitlement not showing since new payroll year?

This has only happened to a few staff. I have manually taken out their 2hrs accrual,  as when they have not worked enough hours. Is the overriding of the accrual the problem?  Has only happened since...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi debbieg, 


    Thanks for reaching out. 

     

    Sorry to hear about your difficulties with entitlements. Generally, if you haven't accrued anything this payroll year or you accrued within the period of the previous FY this would not show on the pay slip, as the figures on the pay run are reset each payroll year. Could you clarify if the manual accrual taken was made within the previous financial year,

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi debbieg, 


Thanks for reaching out. 

 

Sorry to hear about your difficulties with entitlements. Generally, if you haven't accrued anything this payroll year or you accrued within the period of the previous FY this would not show on the pay slip, as the figures on the pay run are reset each payroll year. Could you clarify if the manual accrual taken was made within the previous financial year,

 

We look forward to your response. 

 

Cheers, 

Genreve

  • debbieg's avatar
    debbieg
    Experienced Cover User
    11 months ago

    They have not accrued at all as are on reduced hours. So yes the reset for payroll year would explain the not showing on the payslips, as not accruing the RDO hours. Thanks so much.   

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 months ago

      Hi debbieg, 


      Thanks for your response and update. 

       

      Feel free to let us know if you require any other assistance. 

       

      Cheers, 

      Genreve