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TM2021's avatar
TM2021
User
3 years ago
Solved

Re: Entitlement Balance for reinstated employee

Hi There

I am having the same issue with a reinstated employee, tried to fix entitlement hours via a VOID pay but this only clears the current year balance (even though they had been paid out already) and does not remove the Entitlement hours shown in the Card Balance in the Entitlment Details report.  Clearly a bug as other users have described the same issue.
Please forward the link to PM the details to fix accordingly.

Thanks

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi TM2021 

     

    Please send me the following details by Private Message, and I will escalate your case for repairing the file:

     

    • Your product serial number
    • The employee's name
    • The date of termination
    • The date of reinstatement

    Update: File repaired

     

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi TM2021 

     

    Please send me the following details by Private Message, and I will escalate your case for repairing the file:

     

    • Your product serial number
    • The employee's name
    • The date of termination
    • The date of reinstatement

    Update: File repaired