Forum Discussion

EricaC1's avatar
EricaC1
User
4 months ago

MYOB Business Certificate

Hi, I am currently working through the business certification and am currently stuck at the assessment: match, allocate, rules.    The first task asks to create an invoice rule for Focus Hair Salo...
EricaC1's avatar
EricaC1
User

Hi Princess,

 

Thank you for reaching out i really appreciate. 

 

Yes correct the little pop up box advising which mulitple conditions to add in is currently covering the button to select muliple conditions thus i can't extend past this page. I have tried resizing like you mentioned, however this hasn't worked so i think it indeed has something to do with the display or the test itself as up until this section i haven't had any problems. i would like to complete this certification for work but am unsure how to proceed.

 

Thanks again.

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi EricaC1,

 

Thank you for your response.

 

It seems like this could be an environmental issue related to your current device or browser. I would recommend trying to clear your browser's cache. Sometimes, stored data can cause display issues on web pages. If clearing the cache doesn't resolve the issue, it might be helpful to try accessing the certification on a different device or computer, if one is available to you. This can help us determine if the problem is specific to your device or if it's a more widespread issue.

 

Please let me know if you need further help.

 

Cheers,

Princess

  • EricaC1's avatar
    EricaC1
    User
    4 months ago

    Hi Princess,

     

    I have cleared the cache history on my system and tried the test section again only to have the section covered by the pop-up box again. I have tried logging on from a different device, however, as this is a work login it isn't giving me access.

     

    I am unsure if this is a more wider spread issue but up until this section of the training i didn't have any issues completing tasks.

     

    Thanks

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi EricaC1,

       

      Thank you for your response.


      We've given clearing the cache a shot. Now, how about giving incognito mode a try when logging into MYOB Academy? If the problem persists after these steps, please submit a support request on our website for further assistance. You can also find this form by going to Help and then selecting Contact Us at MYOB Academy. 

       

      If there's anything else I can assist you with, please feel free to let me know.

       

      Cheers,

      Princess