I am attempting to record a payroll run for 7 March 2024 previously missed.I reach the point where I confirm the payroll ron, select "new Payroll run" however no pay records are recorded.Can you assist me here pleaseColin

Hi Over-Boots, Thank you for your posts. When processing a pay run beyond the current date, you're prompted to indicate whether it's for a new pay run or a previous one. If you select a new pay run, you may see a message saying, "No records exist or match your criteria." Simply proceed to the next option to view the list of employees’ pay details. But if this is not the case, please share more details, and I'd be more than happy to assist further. Please feel free to reach out if you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. Cheers, Princess

Good morningI have processed a payroll for this week 21 March and have the same problem that although the payroll is processed no records are generated.Please refer the attached screen captures.I have also attempted tto process the two weeks prior in March with the same nil result. ( clicking on the " new payrull run option)I have been processing MYOB payroll for a number of years without this problem si I suspect that someting is wrong in the systtem.Your assistance is appreciatedColin

Hi Over-Boots, Thanks for the response. This is indeed unusual for step 3 to show nil if the values are recorded correctly at step 2. May I get you to send us a screenshot of the step 2 window values. We look forward to your response. Thanks, Genreve

Thanks, I have recorded each step as screen shots attached.BTW I have been successfully processing MYOB Paroll for a number of years, this problem oly appearedin MarchLook forward to your assistanceColin

Hi Over-Boots, Thanks for the response and the screenshot you attached. I made some internal adjustments in the system that could potentially remove the issue you are describing. I recommend clearing the cache, logging out, re-login, and trying again. Let us know if the issue persists after doing this, or if you require any further assistance. Thanks,Genreve

Payroll | MYOB Community

19 Replies

Princess_R
MYOB Moderator
3 months ago
Hi Over-Boots,

Thank you for your posts.

When processing a pay run beyond the current date, you're prompted to indicate whether it's for a new pay run or a previous one. If you select a new pay run, you may see a message saying, "No records exist or match your criteria." Simply proceed to the next option to view the list of employees’ pay details. But if this is not the case, please share more details, and I'd be more than happy to assist further.

Please feel free to reach out if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess
- Over-Boots
  Experienced Cover User
  3 months ago
  Good morning
  I have processed a payroll for this week 21 March and have the same problem that although the payroll is processed no records are generated.
  Please refer the attached screen captures.
  I have also attempted tto process the two weeks prior in March with the same nil result. ( clicking on the " new payrull run option)
  I have been processing MYOB payroll for a number of years without this problem si I suspect that someting is wrong in the systtem.
  Your assistance is appreciated
  Colin
  - Genreve_S
    MYOB Moderator
    3 months ago
    Hi Over-Boots,
    
    Thanks for the response.
    
    This is indeed unusual for step 3 to show nil if the values are recorded correctly at step 2. May I get you to send us a screenshot of the step 2 window values.
    
    We look forward to your response.
    
    Thanks,
    
    Genreve

Forum Discussion

Payroll

19 Replies

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