Forum Discussion

hdexpertise's avatar
hdexpertise
Contributing Partner
2 months ago

Can not open MYOB online datafile. Error: Unable to connect

Hi,

 

I have a new computer and I installed MYOB. However, I can not open MYOB online datafile although I can open it from another computer.

 

Here is the screen Unable to connect after I login 

 

I have followed instructions of similar issues but they did not work

 

1. I checked my internet on , turned off antivirus and firewall

2. I went to Internet Option and ticked Use TSL 1, 2..

3. I tried reinstalled MYOB AR / restart the computer twice but no help.

 

I attach my diagnostic log for further investigation.

 

Please help me, I am stuck.

2 Replies

Sort By
  • hdexpertise's avatar
    hdexpertise
    Contributing Partner
    2 months ago

    I have solved the issue. I add my comment for anyone who may have the same problem. What I found in MYOB are:

     

    1. If the user is a new user in data file, I need to reset the password (Click on the link I forgot password), the first password always has  a problem.

    2. I double check between my computer and the new computer, this is what I have ticked and unticked.

    3. My problem happened in Easter time, I feel the something happened in the firewall, so if you enter wrong username and password, there is no message. Instead of that, it just says Unable to connect.

    • MikeG1's avatar
      MikeG1
      MYOB Moderator
      2 months ago

      Hi hdexpertise - thank you for posting your solution for the community and great work on solving this.
      The TLS settings do affect the ability to communicate with the server and they are a great place to check if you are unable to connect.