Forum Discussion
Yanike_S
MYOB Moderator
Hi Lovedeep
I am sorry to hear you had this experience with our phone support. Generally speaking changing a product and serial number within a company you would be able to go to Help>>Change Serial Number. Take note: you can only change UP in product level, e.g. from AccountRight Plus to Premier. If you have used Live Services (Bank Feeds, STP, Pay Superannuation...) that option may be greyed out and we may have to look at arranging for the company file to be sent in for that serial number to be removed by our team. If that is the case, please send me a Private Message with the old and new serial number and the live services you have used.
Lovedeep
2 years agoContributing User
Did not receive any reply back ??
Your 1st reply earlier is not helpful in resolving my query.