Forum Discussion

Craigrjh's avatar
Craigrjh
Experienced Cover User
6 years ago
Solved

Connection error for AccountRight

Hi   I am having trouble that when logining into my AccountRight online file on my laptop at home where I am getting a connection error.  (see attached)   Yet when I use the same laptop at work (...
  • Haydes's avatar
    Haydes
    6 years ago

    Hi Craigrjh 

     

    Sorry for the late reply.

     

    From the Diagnostic Log I can see that the software can't seem to resolve the Domain Name which suggests a DNS error.

     

    If there was a issue with the DNS cache on the computer that could explain it. I'd recommend clearing the DNS cache on the computer to see how this goes.

     

    Resetting the Modem can flush it's own DNS cache which can solve similar errors.

     

    To Flush the DNS

    1. Press the Windows Key on your keyboard
    2. Type in: cmd
    3. In the list of results, right-click on cmd.exe and choose Run as Administrator
    4. A command prompt window should appear
    5. At the flashing cursor, type in: ipconfig/flushdns
    6. Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly
    7. After the confirmation message, close the window
    8. Close AccountRight then re-open the software

     

    Keep me posted on how you go.

Haydes's avatar
Haydes
MYOB Product Team

Hi Craigrjh 

 

Sorry for the late reply.

 

From the Diagnostic Log I can see that the software can't seem to resolve the Domain Name which suggests a DNS error.

 

If there was a issue with the DNS cache on the computer that could explain it. I'd recommend clearing the DNS cache on the computer to see how this goes.

 

Resetting the Modem can flush it's own DNS cache which can solve similar errors.

 

To Flush the DNS

  1. Press the Windows Key on your keyboard
  2. Type in: cmd
  3. In the list of results, right-click on cmd.exe and choose Run as Administrator
  4. A command prompt window should appear
  5. At the flashing cursor, type in: ipconfig/flushdns
  6. Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly
  7. After the confirmation message, close the window
  8. Close AccountRight then re-open the software

 

Keep me posted on how you go.

Craigrjh's avatar
Craigrjh
Experienced Cover User
6 years ago

Hi Hayden,

 

Just tried the DNS flush and this resolved the problem for me.

 

Thanks

 

Craig

  • MARKRONSON's avatar
    MARKRONSON
    User
    6 years ago

    hey,

    thanks all for posting your answers. i was also having similar issue and guys all thanks to your answers my issue is soved now.

    thank you again:)