Forum Discussion

Renw's avatar
Renw
Experienced User
2 years ago

Issues with Letters & Invoice Reminders

Hello,

 

I have always been able to create letters from a card file however as of 7/11/2022 this feature has stopped working. I receive the following message "This features requires Microsoft Word. A compatible version was not found on this computer."

 

I have checked our system and we are currently using Microsoft® Word for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20068) 32-bit

 

I am also not able to access Invoice Reminders from an individual Card. The window just comes up blank. I tried following this suggestion but it is from 2020 so was unsure if it is still relevant https://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoice-reminder-function-not-accessible/td-p/647644

 

Please see attached pictures

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  • Leah11's avatar
    Leah11
    Experienced Cover User
    2 years ago

    Having exact same issues and my IT is struggling to find a solution

     

    HELP Please

  • DVF's avatar
    DVF
    User
    2 years ago

    I am also having the same issue with letters no longer working and am also running Office 32 bit.

  • Renw's avatar
    Renw
    Experienced User
    2 years ago

    MYOB can you please let us know if this is being looked into? I am still having issues.

    • SamaraM's avatar
      SamaraM
      Former Staff
      2 years ago

      Hi all

       

      When integrating office and AccountRight, the version of office is required to be the Office 365 32-bit version that is installed locally on the computer, not the web-based version - Office Online. 

       

      If that is the case, the next troubleshooting is to make sure the connection between both programs are working correctly.

       
      To troubleshoot the integration, try the following steps:

       

      Hope that helps.
       
      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.