Forum Discussion

scorpion12's avatar
3 months ago

monthly invoice statement will not open. Blank page

I have had this problem for months and have had various pc techs look at it. I am treasurer of a club and cannot get the invoice to open. It downloads with a blank page. I am the second name on the account. Should I change the name of the owner (they started the account for the club).  This problem started after there was a glitch in the system back in Aug 23 (I think). Hope you can help. 

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, scorpion12

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Kindly send us a screenshot of the issue you're having when opening invoices. This will help us further assist you with your concern. Kindly make sure to remove any sensitive information before posting in the Forum.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, scorpion12

     

    We recently requested a screenshot of what you can see on your end when opening invoices. Please let us know if you still require further assistance with your concern.

     

    Best regards,

    Doreen