AccountRight 2016.3 Decommissioning

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
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Re: AccountRight 2016.3 Decommissioning

Hello @AngelaD,

 

 

Thanks for your post!

 

To stop the prompt popping up you need to tick the 'Got it, don't show me again' tick box and then click 'Close'. The cause of this is usually related to the user clicking the red x in the top right corner whenever the prompt appears, therefore not letting AccountRight know that the process of updating has been completed!

 

To confirm you are using the most up to date version, open your company file and go to 'Help -> About MYOB AccountRight' and check that 'Product:' has the version AccountRight 2017.1.1 next to it.

 

I hope this helps, please let us know how you go.

 

Kind regards,
Melissa
MYOB Client Support
ALMARA
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Cover User
Australia
ALMARA
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Re: AccountRight 2016.3 Decommissioning

We have updated to latest version, however still getting message to upgrade coming up on screen.  Have checked version under help, and it's 2017.1.1

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
MYOB Staff Post

398Posts

70Kudos

50Solutions

Re: AccountRight 2016.3 Decommissioning

Hello @ALMARA,

 

 

Thanks for your post and welcome to MYOB's Community Forum, we hope you find it full of valuable information!

 

If it is showing AccountRight 2017.1.1, next time you open AccountRight and the notification appears, you need to tick the 'Got it, don't show me again' tick box and then click 'Close'. The cause of this is usually related to the user clicking the red x in the top right corner whenever the prompt appears, therefore not letting AccountRight know that the process of updating has been completed! It is a known bug as it should stop popping up if the version is the most current.

 

I hope this helps, please let us know how you go and don’t hesitate to post anytime you have a question. We are always happy to assist.

 

 

Kind regards,
Melissa
MYOB Client Support
Contributing Cover User AngelaD
8 Posts
Contributing Cover User
New Zealand
AngelaD
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Re: AccountRight 2016.3 Decommissioning

Ah that makes sense.. however my system tells me I am running NZ 2017.1.0 

Is that the most up to date for me?

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
MYOB Staff Post

398Posts

70Kudos

50Solutions

Re: AccountRight 2016.3 Decommissioning

Hello @AngelaD,

 

 

Sorry, I should have picked up on that as it does say you are an NZ user!

 

The only difference between AccountRight 2017.1 and AccountRight 2017.1.1 is the updated AU tax tables, so as you are in NZ and don't have payroll as part of your AccountRight, the version you are using is correct!

 

I hope this helps, please let us know how you go.


Kind regards,
Melissa
MYOB Client Support
Contributing Cover User AngelaD
8 Posts
Contributing Cover User
New Zealand
AngelaD
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Re: AccountRight 2016.3 Decommissioning

Excellent.  Sounds like I am good to go then

 

Thank you very much 

brucemackinlay
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Papua New Guinea
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Re: AccountRight 2016.3 Decommissioning

Trying to update to Version 2017. All done says the message on screen after installation. Re-start AccountRight - version 2016 still appears in Help>About MYOB AccountRight. Have we updated or not?

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
MYOB Staff Post

398Posts

70Kudos

50Solutions

Re: AccountRight 2016.3 Decommissioning

Hello @brucemackinlay,

 

 

Thanks for your post and welcome to MYOB's Community Forum, we hope you find it full of valuable information!

 

In this scenario, the first thing to check would be if there is a new icon on your desktop for AccountRight 2017.1 in addition to the AccountRight 2016.3 icon. 

 

I hope this helps, please let us know how you go.

 

 

Kind regards,
Melissa
MYOB Client Support
homeoffice
3 Posts
Cover User
Australia
homeoffice
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Re: AccountRight 2016.3 Decommissioning

mine is doing the exact same thing as stella

homeoffice
3 Posts
Cover User
Australia
homeoffice
Cover User

3Posts

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Re: AccountRight 2016.3 Decommissioning

its not just happening to her as i have the same problem.

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