Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Jan2017
3 Posts
User

Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

 
4 REPLIES
Jan2017
3 Posts
User

Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

 
MYOB Staff Post JakeN
534 Posts
MYOB Staff Post
Australia

Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Hi @Jan2017,

Please have a look at diagnostics file next time the program crashes and paste the contents in to your reply.

 

To be able to look at the diagnostics file which contains a log of what happens in the software.

The location of the file is:

  • C:\Users\{username}\AppData\Local\MYOB\AccountRight\20XX.X\Diagnostics

If you are not able to see the AppData folder:

  • Press the Windows Key + R at the same time.
  • Once the run window appears then type in %localappdata%
  • Click Ok

The run window looks like this:

Untitled.png 

 

The file will be called Huxley.Application and the file type is TXT.


Kind regards,
JakeN
MYOB Customer Support Representative

Is this a Solution?
Mark this as an Accepted Solution
Helpful? Leave a kudos to tell others

Jan2017
3 Posts
User

Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Hi JakeN,

There was no data in the diagnostics folder.

Cheers Jan

MYOB Moderator Steven_M
18,807 Posts
MYOB Moderator
New Zealand

Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Hi @Jan2017

 

Without getting a copy of the error log* that is generated it can be hard to tell exactly what has occurred with that company file. However, I would recommend taking a look at my post on System.NullReferenceException which may be a similar situation to yourself.


*You can see the full contents of the error log by selecting View Error Log in the bottom left of that "Something has gone wrong" message.


Kind Regards,
Steven
MYOB Client Support
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post