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2 weeks ago
I received the email below when attempting to forward a supplier invoice to the firstname.lastname@example.org email address. I confirmed my email address was correctly configured in the MYOB Business Details screen. Please help.
We don’t recognise your email address
You've sent us documents, but we don't recognise your email address. This means we couldn't add the document to AccountRight for you.
You can only send documents to AccountRight from an email address that’s registered to your company file. Try sending the document from the email address you use to log into my.MYOB.
Or, you can add your documents directly in AccountRight using the In Tray, located in the Purchases command centre.
The MYOB AccountRight Team
Welcome to the MYOB Community Forum, I hope you find it a valuable resource.
I'm wondering which email address did you use to forward the invoice? Is it your forum email address?
If so, our record shows that this email address is associated with an Essentials Accounting serial number, please try emailing to email@example.com instead.
If your email address were ever registered with more than one business, then it may not be recognised correctly when email bills to In Tray. You can consider inviting a new email address to the business, then use the new address to email bills.
Please feel free to let us know how you go.