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a week ago
Hi @TheKitCo, one possible reason is that the customer has unmatched transactions on their account which add to zero. Run the Receivables detail reconciliation report (for all or just for those customers) and see if any transactions are showing. If so, use the Settle Credits tab of the sales register to match and clear them off the account.
Regards, Mike (email@example.com)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)