Unable to Connect

Valued Partner NikkiParsons
150 Posts
Valued Partner
Australia

Unable to Connect

Is there a problme with AR as I've been unable to connect for the past hour and I've re-started my computer and the internet is fine.

23 REPLIES
Valued Partner NikkiParsons
150 Posts
Valued Partner
Australia

Re: Unable to Connect

It's not the computer either as I've tried multiple including the laptop. Frustrated!!!

Valued Partner NikkiParsons
150 Posts
Valued Partner
Australia

Re: Unable to Connect

It's not the computer either as I've tried multiple including the laptop. Frustrated!

Contributing User feebster
7 Posts
Contributing User
New Zealand

Re: Unable to Connect

We have the same issue here, can this please be sorted

Contributing User feebster
7 Posts
Contributing User
New Zealand

Re: Unable to Connect

 
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MYOB Moderator Steven_M
19,227 Posts
MYOB Moderator
New Zealand

Re: Unable to Connect

Hi @NikkiParsons  & @feebster

 

We have encountered a few reports of AccountRight showing unable to connect for some clients. With that being said are you able to confirm some details so we can investigate further:

  • What part of the country are you in?
  • Who is your ISP?
  • Have you restarted AccountRight? The computer? The modem?
  • Are you able to access websites? and possibly Microsoft Office 365 (if you have access to it)?

Kind Regards,
Steven
MYOB Client Support
Valued Partner NikkiParsons
150 Posts
Valued Partner
Australia

Re: Unable to Connect

  • Melbourne Victoria
  • ISP is Spirit
  • I have restarted the computer but not allowed to touch the modem. The internet is working finee.
  • Cannot access Microsoft Office 365
HeatherJ
2 Posts
User
New Zealand

Re: Unable to Connect

We have the same issue here too! 

Valued Partner NikkiParsons
150 Posts
Valued Partner
Australia

Re: Unable to Connect

@Steven_MI've restarted the modem with no luck either Smiley Sad

Valued Partner NikkiParsons
150 Posts
Valued Partner
Australia

Re: Unable to Connect

@Steven_MI've restarted the modem with no luck either Smiley Sad And this keeps happening trying to post here.

 

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