Unable to activate company file

2 Posts

Unable to activate company file

Hi, I downloaded MYOB from a link in my textbook (as a parner with MYOB). When I trid to open the data files our teacher gave to us this monring, the error popped up (refer the attached piciture). Somehow the fisrt file could be online confirmed after several reopens. However, when I tried to open other data files this afternoon, the error popped up again and again, and I couldn't find a way to solve that. I have called for the phone help service, but they kept transfering me to other people and therefore I passed the available working time.


Hopefully I could solve this problem. Much appreciated.

Screen Shot 2017-03-17 at 5.20.29 PM.png
MYOB Staff Post RienaP
1,303 Posts
MYOB Staff Post
New Zealand

Re: Unable to activate company file

Hi @phoebedong,


Sorry to hear that you have been passed around. Can you please send me a Private Message with the serial number you are using for the student version to activate your file.  


Looking forward to hearing from you so we can help further 

MYOB Training Specialist
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