AccountRight

Credit Card Surcharge

CartonConcepts
9 Posts
Cover User
Australia

I have looked through posts dating back to 2012 and beyond where people have been requesting the ability to have MYOB automatically calculate and (where applicable) add a surcharge for Credit Card payments.

I have the PayDirect device and need to re-issue an invoice to manually add an extra line for a surcharge to the invoice while the customer is with me.

Now that PayDirect Online has been released, a customer has the ability to pay an invoice with their credit card at their leisure, but I end up being charged for it without the customer even being aware. I have phoned customer service and was informed that there is currently no way of automatically adding the surcharge and the system doesn't do it. I am currenlty on the screen to setup PayDirect Online so have not tested it myself. The advice of customer service was to increase my fees to cover the surcharge. Not really fair on people who are not paying by card.

Personally, I would have thought this is something that should have been written into the software prior to releasing the Online component, or should be an option included in the online section that adds the surcharge to the final total prior to the customer paying.

 

Current Status: Under consideration

Thank you everyone for your comments and votes on this idea.

 

Those of you who have used PayDirect Online will find it to be a great tool to make collecting invoice payments easier. By giving your customers the ability to pay straight from their online invoice, you can now spend lesser time chasing payments.

 

According to the RBA, in Australia it takes an average of 45* days for an invoice to be paid. And we have found that invoices that are paid using PayDirect Online are paid on average in just 11 days. That’s a reduction of the average payment time by almost three quarters!!

 

We recognise that having the ability to oncharge credit card surcharge is a very popular request among our PayDirect Online clients. However, research shows that while customers enjoy the benefits of being able to pay by credit card, they find the act of surcharge being passed on as an annoyance. Something that tends not to be rewarded by customer loyalty.

 

So, before we commit to the development of this request, we are conducting our own research to analyse the impact of such a change on the speed of invoice payments.

 

I will provide an update on this idea as soon as I have something more to share on the topic.

 

*Source: Dun & Bradstreet, “Australian Trade Payments Analysis: Payment times remain low in Australia”

148 Comments
Ultimate Partner AlanT
786 Posts
Ultimate Partner

@Korschy

 

Well said Andrew.  Not all small businesses are the same.  Some industries may not deem it acceptable to pass on the charge and some will consider it to be their standard business procedures.

 

And I like the idea of not applying when an invoice is paid within a specified time.

 

I can't give you Kudos and I can't 'Like' your comment on this forum, however, please consider this message as both.

 

Alan

Korschy
2 Posts
Cover User

@AlanT

 

Cheers mate! Sadly common sense rarely prevails with these larger companies.

Experienced Cover User Bec_Archer
13 Posts
Experienced Cover User

I agree.  2.2% is a lot of money to lose on credit card payments.  Definitely need automatically charge on top of the invoice payment.

Sarahd
2 Posts
Cover User

This is something that definitely needs to be implemented before we use it

Contributing Cover User Semone
12 Posts
Contributing Cover User

This service is of no use to me if MYOB is unable to automatically add the credit card surcharges to the invoice.  We make our clients aware that paying by Visa or Mastercard incurs a surcharge.  I will continue to use our banks merchant facilities until MYOB can upgrade this service to accommodate this requirement.

RenaeSmith
1 Post
Cover User

I just got slogged with almost $300 in fees for this service and had NO idea there was a charge (as i was just prompted to receive card payments without them mentioning the fees) - i had a look and we're getting slogged huge amounts.  I wont be using this service again until the option is inserted.

Experienced Cover User yabb2u
38 Posts
Experienced Cover User

Is anyone from MYOB reading this???? All the comments so far are saying we, YOUR CUSTOMER, want the ability to pass on the charge that MYOB are levying to OUR customers. Are we ever going to see this happen? A comment from MYOB about the progress would be appreciated!

sami050981
1 Post
Cover User

I would love to use this service but need to be able to charge the transaction fee. 

Radlam
1 Post
Cover User

Hurry up and get this added. We wont use this feature until its available.

 

Contributing Cover User Drawcard
12 Posts
Contributing Cover User

Why offer credit card facilities if we don't have the ability to pass the surchage automatically onto the payee?

 

Currently we have to calculate this and add it to the invoice manually - which is painful for dozens of invoices.

 

I am in agreeance with @Radlam, lets get this feature done immediately.