FredV's avatar
FredV
User
10 years ago
Status:
Maybe later

Email: Ability to set senders email address for Outlook

Hi,

the fact that Myob automatically uses Default email account in Outlook is totally wrong move.

Lets say that we have 5 email account in OUTLOOK, default is FRED@ and the one that I need to use for Invoicing is ADMIN@.

 

I am sending invoice via MYOB that will automatically use FRED@ in my Outlook. Does that make any sense? NO. It does not.

How hard would that be to configure MYOB to be able to set whatever account in my OUTLOOK will be the MYOB account?

 

I know that your answer is going to be this: You can set default ADMIN@ and when you use OUTLOOK without MYOB, you can choose your account FRED@ manually.

This would be very unproductive and very hard to manage.

 

The reason why you have to make the feature ,, CHOOSE OUTLOOK EMAIL ACCOUNT,, available is that people can use appropriate outlook email account with different email signatures. 99.99% companies have multiple emails.

 

Please let me know what you think....:-)

Have a good day

Fred

 

"Outlook Email Default for MYOB"

email
Email Signature
Invoices
Outlook Default Email
Setup

35 Comments

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  • Grovernz's avatar
    Grovernz
    User
    12 years ago

    I'd like to suggest finding a way to allow users to choose their own default reply email address and/or email management program.

     

    For instance, in my day-to-day work I have an email address relating to my employment in that role. I also happen to use Outlook when doing that job. For my own business I use a different application and I also have a completely different email addres, which relates to my business identity. I use my laptop most of the time for everything, whether doing my paid job or pursuing my own business.

     

    Because MYOB uses Outlook by default, I have sometimes sent out invoices or statements to clients who are no doubt confused because my address seems unconnected to my business. Not to mention the fact that it's embarrassing and a bad look for me to record email traffic on my employer's email account, when it has nothing to do with it.

     

    It's very inconvenient to have to change address details in Outlook every time I need to do accounts for my business. Surely it could be made much easier by allowing me to choose the program I want to use, with the email address I have for my business. How hard could that be? I can't be alone on this point.

     

    Cheers.

    • NaomiBookkeeper's avatar
      NaomiBookkeeper
      Cover User
      11 years ago

      Hi

       

      We have a few different businesses set up as different company files on MYOB.

       

      Unfortunately the default email for all of them is the same.  We have called your help line and have been told there is no way to change this.

       

      It would be better to be able to choose a different default email for each company as our suppliers/staff/customers can get confused when they receive an email from a company name they don't recognise.

       

      Thank you 

      • jenniek's avatar
        jenniek
        Ultimate Partner
        11 years ago

        I agree - I run two companies, and at present have to always pdf invoices from the 2nd company as that company has a different email address.

    • GDK's avatar
      GDK
      Super Partner
      12 years ago

      Hi

       

      I agree as many people have multiple email addresses in your outlook profile.

  • Tallie_M's avatar
    Tallie_M
    Former Staff
    10 years ago
    Status changed:
    New
    to
    Open

    Hi FredV,

     

    Thanks for your suggestion. We do see how being able to select which e-mail address from Outlook the AccountRight software should use to e-mail out with would be beneficial for our clients.

     

    Anyone else who would like to see this feature implemented into future releases of the software, please vote for the idea by selecting the '+ VOTE' option next to the subject heading.

     

    Kindest,

    Tallie

  • BYBookkeeping's avatar
    BYBookkeeping
    Trusted Cover User
    10 years ago

    I am a bookkeeper who has supported 4 clients move over to the Cloud over the last 2 months, but this function really lets the software down.  I can now do anything for them on the laptop and my clients are saying how much time they are saving.  But emailing from my laptop is a probem when I have this many clients.  I am sending/receiving from there email but MYOB lets it down. 

    I am not willing to change my home default email address due to the second warning that comes up when I follow the steps from http://help.myob.com/wiki/display/ar/Emailing+in+AccountRight#expand-HowdoIsetthedefaultemailaddress Support Notes. 

    Under 'How do I set the default email address?' and the Step 4.

    I fully support the comments made by FredV

  • Steven_M's avatar
    Steven_M
    Former Staff
    10 years ago

    Hi BYBookkeeping

    Thank you for your feedback and voting for this idea. I have shared your comments with the team.

    I have also seen you have posted on Change default email I have responded to you further there in regards to the message you are getting from your email program.

  • Bek_Lightmare's avatar
    Bek_Lightmare
    Trusted Cover User
    9 years ago

    I don't even understand why we need to send through a 3rd party email client at all. It's very outdated technology. Most other payroll systems email payslips directly from the software. I encourage MYOB to update this feature.

  • Steven_M's avatar
    Steven_M
    Former Staff
    9 years ago

    Hi Bek_Lightmare

     

    Thank you for your feedback in regards to this idea,

    AccountRight currently uses Microsoft Outlook to send emails. The team have been looking into the emailing options of AccountRight and the way it emails. This should allow for a great range of email programs to be supported. At this stage we are still looking those options but it something that the team is investigating.

  • CraigG's avatar
    CraigG
    Partner
    9 years ago

    This is very annoying.  I use my everyday business notebook to run MYOB to administer an unrelated  Football Club as treasurer.  Before every invoice is sent i have to change my default account and signature in order to have the email come from the right email address, then change it back afterwards.

     

    Too many times i have forgotton and they go out as my work email.

  • CloverQ's avatar
    CloverQ
    Former Staff
    9 years ago

    Hi CraigG,

     

    Thank you for your feedback. 

     

    Currently our developers are looking into adding the option of emailing from AccountRight, instead of relying on email programs such as Outlook, hopefully it would present you with more options.

     

    The earliest release for this feature will be the first quarter next year, which may be subject to change. We will post updates on the forum when we have more details. 

  • Bek_Lightmare's avatar
    Bek_Lightmare
    Trusted Cover User
    9 years ago

    Wouldn't that be nice! Then MYOB will be caught up to where all the other bookkeeping software have been for years.

  • pcg12's avatar
    pcg12
    Cover User
    9 years ago

    I wish i could vote for this 1000 times! Playing around with emails is a HUGE time waster for me daily.

    I manage invoicing and payroll for 3 seperate companies and have a total of 7 email accounts, many of which are shared mailboxes that cannot be set as a default. It's gotten to the point where I have to print to file and save the document, then attach it to a new email and type a message.

    The ability to email direct from AccountRight cannot come soon enough!