Before replacing my laptop recently, I was experiencing delays of up to 60 seconds while an item invoice screen opened, and similar delays on other events. The program fell into a 'not responding' state after about 5 seconds. Note that this did not happen with orders or quotes. Since my hardware upgrade, the program responds quickly, but there are clearly 000's of users being severely hampered.
Why is speed so important? I quote from a response I received to a (UK) forum posting of mine in 2003 concerning the future of accounting software:
"As far as SME's are concerned, the future of accounting software, in a word, is speed.
The speed at which you process, operate, report on, act upon, share and manage your business processes.
This will be due to not one single event or technology, more a continuation of the trend that began around 10 years ago when the first second generation systems began to appear.
The Web will certainly play a big part in this by connecting businesses together with each other and with their employees".
Prophetic words indeed! And as an MYOB user remarked this week, "we are all time-constrained".
Many users have made comments about the program being slow. Fine, but if the speed issues are to be addressed, MYOB needs to know more than that. Anyone posting comments about speed should include: