AccountRight

small fonts & window sizing

Experienced Cover User rusty192
179 Posts
Experienced Cover User
Australia

might be ok for younger eye's, spare a thought for the older generation.

Why the hell has the ability to change fonts gone & window sizes. Now the only way to make this stupid program readable is to redoo the screen resolution,

 

Even MS excel has the ability to zoom, might be time to dump MYOB me thinks!!

70 Comments
Experienced Cover User Kelly81
231 Posts
Experienced Cover User

There doesn't seem to have been any bugs or features fixed since mid last year they have only focused on "new" features" so I wouldn't be too hopeful.

MYOB Moderator Steven_M
17,485 Posts
MYOB Moderator

Hi @The_Doc 

Thanks for the feedback I have shared your comments with the relevant team.

MYOB Moderator Steven_M
17,485 Posts
MYOB Moderator

Hi @Kelly81 

Thanks for your feedback 

However since mid June last year when AccountRight 2013.3 was release MYOB have released 6 updates to the program. While not every update has been designed to correct known issues or certain features there have been key releases to correct known issues in the program.

Such as the AccountRight 2014.4 has had significant work down on improving the performance, recurring transactions, time billing, reports and setup. For a full list of corrections made into the program do take a look at AccountRight 2014.4 is now available 

 

MYOB is investing $40 million in research and development this financial year and is committed to ongoing improvements to our flagship AccountRight software. 

Loop
2 Posts
Cover User

I am hoping this is the right place to post.

 

MYOB is basically unusable on my new laptop on native resolution (3200 x 1800).

 

The only solution seems to be to reduce the resolution when I have to use MYOB which is probably every second day.  

 

This is unbelievable for modern software.

 

Any suggestions would be appreciated.

MYOB Moderator Steven_M
17,485 Posts
MYOB Moderator

Hi @Loop 

Thank you for your feedback.

Currently AccountRight 2014 will work with the Windows DPI setting 100 and 150%. This should in theory work with all screen resolutions, however I have seen some resolutions, especially larger one not correctly display or make it hard to read the data. This idea on the AccountRight Idea Exchange has been suggested to increase the display setting to work with larger screen resolutions  and to work with larger DPI settings such as 200%.

For more information into changing the DPI settings please see Support Note: Display issues in the new AccountRight

Process26
3 Posts
Cover User

Hi,

 

Unfortunately not being able to make the fonts [and by default, screen size bigger] makes this version a deal breaker for us. We can't proceed with this version until this is rectified. We'll be sticking with Account Right V19.

 

Thanks,

Sonia Murphy 

MYOB Moderator Steven_M
17,485 Posts
MYOB Moderator

Hi @Process26

 

Thank you for your feedback in regards to this idea I have shared it with the team.

Virgil
3 Posts
Cover User

The MYOB on the cloud is still a poor performer time wise. From start up to an open screen took 9 seconds. ‘I opened an existing sales order, made a couple of changes and from hitting record/print, it took 14 seconds to get to the print screen. When changing screens it takes at best 1.5 seconds, but more often 3 seconds, and 5-6 seconds if opening a screen for the first time that day. Here’s the killer, I did a back up on Friday and it seemed to take an awfully long time, so today I opened up my pre update program (same size file as only one sale has been made in the new version) and did a backup, it took under 1 minute from closing to being backed up. I backed up the new software on the cloud version and it took a whopping 7 minutes! My accountant was here today and had done some work on the file on the weekend and she said the same thing, so it is not my system. I posted on the forum regarding the small fonts, being stuck with small fonts on my whole computer because MYOB have not written the program correctly is not acceptable. I wear prescription reading glasses, I had my screens set to large fonts so as to be able to see clearly. I’m now having to lean forward and squint to read anything on my computer. (I have large 19” monitors). I am very concerned with all of the poor quality programming issues of MYOB on the cloud. Please advise if all of this is able to be resolved immediately or not as I am hesitant to do much more in the way of entries if I am going to have repeat them and return to my old version. If these can not be resolved, I wish to discontinue my subscription to the current cloud version on the basis that none of these problems were in any of the MYOB information on buying the cloud version, therefore misrepresented. I can not imagine having to do business with this software the way it is, it really is slow and cumbersome and costs 30% more expensive than the support subscription I used to have.

Experienced Partner Denise_Cimarosti
66 Posts
Experienced Partner

I thought this issue would have been a relatively simple thing to fix and include in an update.

 

Very frustrating and with the upgrade to windows 10, the fonts seem to be even smaller.

DavidMcIntyre
7 Posts
User

Just upgraded from V19 to 2015 on a new Win 8.1 laptop.

Got font sizes all sorted.  150% works best for me.

 

Had to reduce windows font size 150% to 125% to make it fit.

Now I cant read anything on my computer without eyestrain.

 

This is not acceptable, and now looking at how long this has been an issue, it should have been fixed 2 years ago.

If I had known of these issues, I would not have purchased this product.

 

Can MYOB please advise when this will be fixed.