AccountRight Application Error Report

Experienced Cover User Joce_Conga
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AccountRight Application Error Report

Attached are two files one today one yesterday that I get when trying to log into MYOB.

 

I have checked with a collegues and they were able to log in too the two different company files I have access too.

 

Please help, as obviously my client need work prepared asap, with our annual audit happening right now.

 

Cheers

Joce

 

5 REPLIES
Experienced Cover User Joce_Conga
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Re: AccountRight Application Error Report

How do I bump this up for a reply??????????????

MYOB Moderator Neil_M
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Re: AccountRight Application Error Report

HI @Joce_Conga

 

Thanks for your question.

 

Based upon that error log it would suggest that the issue lies with the Microsoft .net framework and that is causing the errors.

 

I would recommend uninstalling AccountRight on that computer first, followed by preforming a reinstall or repair of the Microsoft .net framework on that computer. Once this has been done then you will need to reinstall AccountRight on that computer.

 

Do let us know how you get on with this



Kind regards,
Neil
MYOB Client Support
Experienced Cover User Joce_Conga
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Joce_Conga
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Re: AccountRight Application Error Report

Thanks for your responce.

 

I am using a mac and have Windows installed using Parrallel.  There seems to be many problems I am facing doing this.  I will attempt to do this and let you know.

Cheers

Experienced Cover User Joce_Conga
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Joce_Conga
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Re: AccountRight Application Error Report

Unfortunately, I can work out how to fix Windows 10.  No idea how to re-install it.

 

I have managed to reinstall AccountRight, but getting the same error message

 

MYOB Moderator Neil_M
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Neil_M
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Re: AccountRight Application Error Report

HI @Joce_Conga

 

You may need to enlist the assistance of an IT professional familiar with Mac Parallels to resolve this as programs like Mac Parallels can be tricky to understand what is happening in the background.

 

Unlike older versions of Windows, Windows 10 did have some features built in that were previously separate components. Your IT professional will be able to temporarily disable these and reinstall them through updates.



Kind regards,
Neil
MYOB Client Support
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