Cannot upload a modified MYOB file that is now for a different company

Contributing Partner Radsby1
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Cannot upload a modified MYOB file that is now for a different company

I have created a new MYOB file for a different entity by taking a copy of an online file and making the required changes offline.  I can not upload the new modified file to the cloud as the offline file has the same Company File ID as the online file that is for the orginal entity.  I believe we have extra licences to cover more company files.  How do we get around this problem?

 

Regards

Justin

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Partner AlanT
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Re: Cannot upload a modified MYOB file that is now for a different company

@Radsby1

 

Hi Justin,

 

From your post, I amassuming you would like to have both the data files on the MYOB server at the same time.  If this is the case you will need to have two live subscriptions.

 

Even though your license may be for multiple data files, you still need to pay for each one that is hosted on the cloud server.  The subsequent subscriptions should be at discounted prices.  I would suggest talking with MYOB to confirm the precise details and arrange this. 

 

Regards,

 

Alan

Ultimate User gavin12345
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Re: Cannot upload a modified MYOB file that is now for a different company

Hi @Radsby1

 

Firstly there are the subscription issues as mentioned by @AlanT.

 

That aside, MYOB will not allow a user to copy a file and use that as well as the original file - otherwise everyone would do it as a way to have 2 files for the price of one . Each file has a fingerprint, and a serial number and a file ID. Even if you were able to change the file ID, you cannot change the fingerprint and so MYOB will not allow you to Activate that second file with the same serial number. 

 

I have encountered this situation with another user who tried the same thing. Suggest you contact MYOB and discuss the situation - they might be able to change the fingerprint in the file.

 

There is a specialist company that can create an exact copy of your .myox file without all the transactions. Clients use this service when they need to start a new file (instead of exporting and importing) so I am sure they have dealt with this issue that you have. If MYOB can't help you, send me a private message and I will give you the company's contact details, they might be able to assist.

 

Regards

Gavin

MYOB Moderator Steven_M
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Re: Cannot upload a modified MYOB file that is now for a different company

Hi @Radsby1

 

@AlanT and @gavin12345 have provided some fantastic information into why you can't have just copy a file then have that file in the cloud. Basically, it's all around the company file ID of the company file. This is a unique record which is added to the file when you first activate the file on your serial number. 

 

In terms of getting that company file into the cloud we would need to change the company file ID of that file. The way I would recommend doing is using the Help>>Change Serial Number option. This allows for the user to change the serial number in the file and it will activate the file on the new serial number. So in your case, I would be doing the following;

  1. Register for a free 30 day trial version of the program - Try free for 30 days. This will give you a dummy serial number
  2. Once you have received that serial number, go to Help>>Change Serial Number and change the serial number in the company file to be that test drive serial number
  3. When that has been completed, close the file down and then reopen it.
  4. After it has been reopened, complete the Change Serial Number process again - this time entering your standard serial number in the company file.

What this process will do will force AccountRight to change the company file ID in the file as when you re-enter that serial number into the file it will prompt it to activate the file again.


Alternatively, we can arrange for a serial number removal to be done on the file so that it can be reactivated on the serial number. However, the Change Serial Number process should, in theory, would for you.

 

Do let us know how you get on and if you require further assistance.


Kind Regards,
Steven
MYOB Client Support
Contributing Partner Radsby1
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Radsby1
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Re: Cannot upload a modified MYOB file that is now for a different company

Thnakyou Steven I will do this.

 

Regards

Justin

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