Error Message when trying to send emails via AR Plus V19.13

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Contributing Cover User brindkindy
5 Posts
Contributing Cover User
Australia
Solved: Go to Solution

Error Message when trying to send emails via AR Plus V19.13

I am having no end of problems trying to work out how to send emails from Myob.  I keep getting the message "cmc_logon." and then "An error occurred sending email" and then "Error sending email. 1 of 1 emails are not sent. Please try sending Email again". 

I have been on the phone with your technicans who advised me to contact our IT people so that they could run a repair on Outlook. This was done and still no luck. I rang your technical team again this morning and they said to roll back from version 1703 to 1702 or 1701.  Our IT company has done this for me and I am still unable to send emails.  I have lost hours with this problem. Can you please help me?

3 REPLIES
Contributing Cover User brindkindy
5 Posts
Contributing Cover User
Australia

Error sending payslip emails from AR V 19.13

I am having no end of problems trying to work out how to send emails from Myob.  I keep getting the message "cmc_logon." and then "An error occurred sending email" and then "Error sending email. 1 of 1 emails are not sent. Please try sending Email again". 

I have been on the phone with your technicans who advised me to contact our IT people so that they could run a repair on Outlook. This was done and still no luck. I rang your technical team again this morning and they said to roll back from version 1703 to 1702 or 1701.  Our IT company has done this for me and I am still unable to send emails.  I have lost hours with this problem. I have also tried to run both Outlook and MYOB as 'run as administrator' as per one of your other forums.  Seems like I have tried everything.

Can you please help me?

MYOB Moderator CloverQ
5,945 Posts
MYOB Moderator
Australia
Accepted Solution Solved Solution

Re: Error sending payslip emails from AR V 19.13

Hi @brindkindy,

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge.

 

I would suggest checking out the detailed explanation provided by Neil_M in this thread, regarding the same error you are having - Emailing from MYOB.

 

Therefore, if you are still having cmc_logon error now, then the MapiEx Disable.txt file is required to be put back. In order to do so, please do a repair or reinstall AccountRight Plus v19.13, it will place the MapiEx Disable file back to the installation folder. I can see our phone support staff have sent you an email before with the download link attached, you can also access the installer by logging in my.MYOB > My Product > Downloads. 

 

If your Outlook version has been rolled back to a version earlier than 1703, then once the MapiEx Disable file is back in place, you shall be able to send bulk emails again. 


Kind regards,
Clover
MYOB Client Support
Contributing Cover User brindkindy
5 Posts
Contributing Cover User
Australia

Re: Error sending payslip emails from AR V 19.13

Thank you. After many frustrating hours the problem has been resolved.  I hate to think what the bill from our IT company is going to be!!!

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