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We cannot log into MYOB AccountRight Plus due to the following error message:
The connection to the server was lost. Please check that the server is on and connected to the network.
We could log onto MYOB AccountRight Plus yesterday. We have a stand alone laptop with a single licence and have no issues with our internet connection. I notice all our historic company files now have the extension MYOX, not MYO.
Can you please advise how we correct this issue?
Solved! Go to Solution.
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge
When opening certain older versions of the program, AccountRight does need to ensure that 3 key Window Services are started. If those services are not started, AccountRight will not be able to open that particular Library/Company file.
In your case it does sound like the AccountRight Server service is not working as intended and as such, I would recommend working your way through Help Article: AccountRight server service issues.
You also mentioned the company file extension changing from myo to myox, this is perfectly normal. Once a company file has been migrated to AccountRight 201x the file extension of that migrated file would be a myox file (myo file extensions are used by the AccountRight Classic (v19) range.
I followed the AccountRight server service issues and simply had to change the status of the server to Running.
Many thanks for your assistance - the community forum is a great idea.