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2 weeks ago
I uploaded a test file for upgrade wioth my new MYOb Acountright 2017.
I will now like to proceed with the live company data but I am being told i require a subscription and should contact MYOB
2 weeks ago
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge
I would recommend opening the online company file in the cloud and go to to Help>>About AccountRight and getting the company file. You would need to do the same for the local file (the file you wish to have in the cloud).
If the company file ID is the same in both files you can take a backup of the local company file (File>>Backup. Once that backup has been completed, select to restore that file into the cloud (File>>Restore>>Online using AccountRight Live). This will take a copy of the local company file and restore it over the top of the file in the cloud.
If the company file IDs are different we would need to look at removing the company file from the cloud to allow that 'new' file to be uploaded. To arrange this can you send a private message to myself on the Forum with your serial number so we can assist. You can send a private message to a user by selecting their username i.e. @Steven_M and selecting Send a Message on the right-hand side.