Message when updateing June 17 Compliance

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Experienced Cover User LyndaL
11 Posts
Experienced Cover User
Australia
LyndaL
Experienced Cover User

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Message when updateing June 17 Compliance

I am trying to update the June 17 Compliance.

I have followed the following steps to date:

Opened company file - went to Help menu- chose Updates>Check for Updates

In the software Manager window selected the v19.4 compliance update

Message received - The Software Manager has successfully downloaded your update

Selected NEXT

Preparing setup screen appears then I get the following message:

"MYOB AccountRight Enterprise or Business Insights is currently running.

To continue the installation, close the AccountRight applications and then click "Yes" below.

read to continue? "

That's when I pressed "No" as I wasn't sure whether to continue or not.

There was no-one else in MYOB at the time except me.

 

I hope someone can help me before Wednesday if they could.

 

Thanks

Lynda

 

 

2 REPLIES
MYOB Moderator Steven_M
20,772 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

20772Posts

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Accepted Solution Solved Solution

Re: Message when updateing June 17 Compliance

Hi @LyndaL

 

Due to the way in which AccountRight v19 updates are delivered the program does need to be closed down to install the update. Based on the process you are using by going to Help>>Updates>>Check for Updates you are using the correct process. What you just need to do, is when you have the Software Manager open, click back into AccountRight and close it using File>>Exit. This will close AccountRight and leave the Software Manager open so you can download and install the update.


Do let us know how you get on and if you require further assistance.


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User LyndaL
11 Posts
Experienced Cover User
Australia
LyndaL
Experienced Cover User

11Posts

2Kudos

0Solutions

Message when updateing June 17 Compliance

Hi Steven

 

Thank you very much for the solution.

 

So glad it was a simple fix.

 

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