Subscription has expired - but it has been renewed

RHF_2017
2 Posts
Cover User
Australia
Solved: Go to Solution

Subscription has expired - but it has been renewed

I have renewed my subscription and multiple payment have processed but myob is still saying i can only veiw my account as a read only file as my subscription has expired.

What can i do to fix this?

 

Many thanks,

Rachel

5 REPLIES
MYOB Moderator Steven_M
19,227 Posts
MYOB Moderator
New Zealand
Accepted Solution Solved Solution

Re: Subscription has expired - but it has been renewed

Hi @RHF_2017

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of  knowledge

I have made a change to your account which will allow you access to your company file once again. This change should correct it going forward as well.


Do let us know how you get on and if you require further assistance.


Kind Regards,
Steven
MYOB Client Support
RHF_2017
2 Posts
Cover User
Australia

Re: Subscription has expired - but it has been renewed

Thank you very much for your quick response! Myob is now letting me log on normally and the issue seems to be resolved.

 

Many thanks!

tess01
2 Posts
Cover User

Re: Subscription has expired - but it has been renewed

Hi Steven, Im having the same problem, recently renewed, received payment invoice but when I go to sign in it says subscription has expired...  can you please help...thanks

MYOB Moderator Steven_M
19,227 Posts
MYOB Moderator
New Zealand

Re: Subscription has expired - but it has been renewed

Hi @tess01

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


I've renewed that entitlement manually for you. This should allow you to access bank feeds and the company file in the cloud as per normal. 


Do let us know how you get on.


Kind Regards,
Steven
MYOB Client Support
tess01
2 Posts
Cover User

Re: Subscription has expired - but it has been renewed

Thanks Steve for your prompt reply, I will check when I get home and let you know.

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