Trying to upgrading from AccountingPlus V19.13 to Accountright 2017.1

Highlighted
Contributing Cover User JLRE
6 Posts
Contributing Cover User
Australia
Solved: Go to Solution

Trying to upgrading from AccountingPlus V19.13 to Accountright 2017.1

I'm trying to upgrade from Accounting Plus V19.13 to Accountright 2017.1, can not get pass the window stating my serial number doesn't match. I have two seriral numbers the first being from when I first started using MYOB about 10 years ago and another from when I began my subscription membership again years ago. How do I update etc to move forward. Thanking you in advance.

2 REPLIES
MYOB Moderator Neil_M
4,464 Posts
MYOB Moderator
New Zealand
Accepted Solution Solved Solution

Re: Trying to upgrading from AccountingPlus V19.13 to Accountright 2017.1

Hi @JLRE

 

Welcome to the MYOB Community Forum, I hope you find it a great resource.

 

That particular message means that the email address that you are using to sign in to upload the file online doesn’t match who we have as an online Owner for that serial number. I have made a slight change to your account which should stop that error message from appearing.

 

Do let us know how you get on trying to upload your file. 



Kind regards,
Neil
MYOB Client Support
Contributing Cover User JLRE
6 Posts
Contributing Cover User
Australia

Re: Trying to upgrading from AccountingPlus V19.13 to Accountright 2017.1

Thanks @Neil_M everything is working no problems Smiley Happy

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post