Upgraded clients account wont open show an error

Contributing Partner Rustydog
5 Posts
Contributing Partner
Australia

Upgraded clients account wont open show an error

I have upgraded a clients account to AR 17.1 i think it is, and it wont open its showing an error saying it has encounted a problem and needs to exit.  HELP, i need to get into my clients accounts

8 REPLIES
MYOB Staff Post Melissa73
397 Posts
MYOB Staff Post

Re: Upgraded clients account wont open show an error

Hello @Rustydog,

 

 

Thanks for your post and welcome to MYOB's Community Forum, we hope you find it full of valuable information!

 

I apologise for the inconvenience this is causing you and we will need to investigate further.

 

In order to do this, I will need to grab the diagnostic log from you. There are instructions provided below so you can obtain the log.

 

Getting Diagnostic Logs:

All log files are stored in the following Diagnostics folder on the computer where AccountRight is installed. This folder is created when diagnostic mode is enabled. Here is the location of the Diagnostics folder (where ** is the specific user name, such as john.smith/Public) 'C:\Users\**\AppData\Local\MYOB\AccountRight\2017.1\Diagnostics'

The quickest way to locate the diagnostic log files is by simultaneously pressing the 'Windows' and 'R' keys on your keyboard (the Windows key is between the Ctrl & Alt keys). Once the 'Run' window appears, type '%localappdata%\MYOB\AccountRight' in the 'Open' field, then click 'Okay'.

 

A new 'File Explorer' should open and from here you should be able to see a folder named '2017.1' Please go double-click on this folder and then go to the 'Diagnostics' folder and there should be a file in there dated from today.

 

Please let us know how you go with this!

 

 

Kind regards,
Melissa
MYOB Client Support
Contributing Partner Rustydog
5 Posts
Contributing Partner
Australia

Re: Upgraded clients account wont open show an error

Hi

 

ive located the folder that you requested, what did you want me to do now?

 

thanks Melissa 

Contributing Partner Rustydog
5 Posts
Contributing Partner
Australia

Re: Upgraded clients account wont open show an error

Hi

 

Ive located the file, what do i do now?

 

thanks 

MYOB Staff Post Melissa73
397 Posts
MYOB Staff Post

Re: Upgraded clients account wont open show an error

Hello @Rustydog,

 

 

Thank you for your reply.

 

If you open the .txt log file and copy and paste the contents as a reply that will be fine and we can begin to investigate.

 

 

Kind regards,
Melissa
MYOB Client Support
Contributing Partner Rustydog
5 Posts
Contributing Partner
Australia

Re: Upgraded clients account wont open show an error

2017-07-18 13:27:26.4799,MYOB.Huxley.ServiceModel.Serialization.HuxleyNetDataContractSerializer,Error,1,Serialization error. : System.IO.FileLoadException: Could not load file or assembly 'Huxley.Core, Version=2017.1.19.7037, Culture=neutral, PublicKeyToken=947f70fecdd4159f' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'Huxley.Core, Version=2017.1.19.7037, Culture=neutral, PublicKeyToken=947f70fecdd4159f'
at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean forIntrospection)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.Load(String assemblyString)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.ResolveDataContractTypeInSharedTypeMode(String assemblyName, String typeName, Assembly& assembly)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, String name, String ns)
at System.Runtime.Serialization.NetDataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)
at System.Runtime.Serialization.XmlObjectSerializer.InternalReadObject(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.NetDataContractSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at MYOB.Huxley.ServiceModel.Serialization.HuxleyNetDataContractSerializer.<>c__DisplayClassc.<ReadObject>b__b()
at MYOB.Huxley.ServiceModel.Serialization.HuxleyNetDataContractSerializer.InvokeWithTryCatch[TResult](Func`1 func)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

2017-07-18 13:27:26.8549,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Error,1,Unhandled error. : System.IO.FileLoadException: Could not load file or assembly 'Huxley.Core, Version=2017.1.19.7037, Culture=neutral, PublicKeyToken=947f70fecdd4159f' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'Huxley.Core, Version=2017.1.19.7037, Culture=neutral, PublicKeyToken=947f70fecdd4159f'

Server stack trace:
at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean forIntrospection)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.Load(String assemblyString)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.ResolveDataContractTypeInSharedTypeMode(String assemblyName, String typeName, Assembly& assembly)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, String name, String ns)
at System.Runtime.Serialization.NetDataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)
at System.Runtime.Serialization.XmlObjectSerializer.InternalReadObject(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.NetDataContractSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at MYOB.Huxley.ServiceModel.Serialization.HuxleyNetDataContractSerializer.<>c__DisplayClassc.<ReadObject>b__b()
at MYOB.Huxley.ServiceModel.Serialization.HuxleyNetDataContractSerializer.InvokeWithTryCatch[TResult](Func`1 func)
at MYOB.Huxley.ServiceModel.Serialization.HuxleyNetDataContractSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.PartInfo.ReadObject(XmlDictionaryReader reader, XmlObjectSerializer serializer)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameter(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, String action, MessageDescription messageDescription, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeBodyContents(Message message, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeReply(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.ProxyOperationRuntime.AfterReply(ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
at MYOB.Huxley.Service.Proxy.Services.ProxyLicenceService.GetCompanyFileLicence()
at MYOB.Huxley.BusinessLayer.Core.CompanyFile.get_Licence()
at MYOB.Huxley.ServiceModel.Proxy.HuxleyEndPointAddress.GetCloudEndPointAddress(IApplication application, ICompanyFile companyFile, ICloudContext cloudContext, String serviceName, String methodName)
at MYOB.Huxley.Service.Proxy.Services.ProxyServiceBase.GetEndPointAddress(IServiceContext serviceContext, String serviceName, String methodName)
at MYOB.Huxley.Service.Proxy.Services.ProxyServiceBase.CreateService(String serviceName, String methodName)
at MYOB.Huxley.Service.Proxy.Services.ProxyLoginService.LoginWithMydot(String myDotUsername, Nullable`1 sessionId)
at MYOB.Huxley.BusinessLayer.Core.CompanyFile.AuthenticateLoginSession(String myDotUserName)
at MYOB.Huxley.BusinessLayer.Core.CompanyFile.Login(String myDotUserName)
at MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.<>c__DisplayClass17.<Login>b__16(IIntCompanyFile x, String mname)
at MYOB.Huxley.UI.Decorators.DecoratorSiteExecutor.ExecuteWithReturn[TDecorate,TParm1,TReturn](TDecorate decoratedInstance, Func`3 execute, String siteName, IUIDecoratorFaultHandler faultHandler, TParm1 parm1, Int32 siteDepth, DecoratorType decoratorType, Type decoratingType)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

2017-07-18 13:27:27.6969,MYOB.Huxley.Application.FatalExceptionHandler,Fatal,1,Fatal Exception
1 : System.IO.FileLoadException
----------------------------------------
System.IO.FileLoadException: Could not load file or assembly 'Huxley.Core, Version=2017.1.19.7037, Culture=neutral, PublicKeyToken=947f70fecdd4159f' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
at mscorlib!0x0600554c!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
at mscorlib!0x06005557!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1a4
at Huxley.Service.Gateway!0x06000001!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
at Huxley.Service.Proxy!0x06000bfd!MYOB.Huxley.Service.Proxy.Services.ProxyLicenceService.GetCompanyFileLicence() +0x0
at Huxley.BusinessLayer!0x0600494d!MYOB.Huxley.BusinessLayer.Core.CompanyFile.get_Licence() +0x0
at Huxley.ServiceModel!0x06000126!MYOB.Huxley.ServiceModel.Proxy.HuxleyEndPointAddress.GetCloudEndPointAddress(IApplication application, ICompanyFile companyFile, ICloudContext cloudContext, String serviceName, String methodName) +0x5b
at Huxley.Service.Proxy!0x06000008!MYOB.Huxley.Service.Proxy.Services.ProxyServiceBase.GetEndPointAddress(IServiceContext serviceContext, String serviceName, String methodName) +0x9
at Huxley.Service.Proxy!0x06000006!MYOB.Huxley.Service.Proxy.Services.ProxyServiceBase.CreateService(String serviceName, String methodName) +0x0
at Huxley.Service.Proxy!0x06000c4f!MYOB.Huxley.Service.Proxy.Services.ProxyLoginService.LoginWithMydot(String myDotUsername, Nullable`1 sessionId) +0x0
at Huxley.BusinessLayer!0x06004990!MYOB.Huxley.BusinessLayer.Core.CompanyFile.AuthenticateLoginSession(String myDotUserName) +0x24
at Huxley.BusinessLayer!0x06004956!MYOB.Huxley.BusinessLayer.Core.CompanyFile.Login(String myDotUserName) +0x3a
at Huxley.UI.Model!0x06003acd!MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.<>c__DisplayClass17.<Login>b__16(IIntCompanyFile x, String mname) +0x0
at Huxley.UI.Decorators!0x0600000d!MYOB.Huxley.UI.Decorators.DecoratorSiteExecutor.ExecuteWithReturn[TDecorate,TParm1,TReturn](TDecorate decoratedInstance, Func`3 execute, String siteName, IUIDecoratorFaultHandler faultHandler, TParm1 parm1, Int32 siteDepth, DecoratorType decoratorType, Type decoratingType) +0x37
at Huxley.UI.Model!0x06003acc!MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.<>c__DisplayClass17.<Login>b__15() +0x1e
at Huxley.UI.Model!0x060021fc!MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.ExecuteLogin(Func`1 executeLogin) +0x7
at Huxley.UI.Model!0x060021fe!MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.Login(String mydotUsername) +0x21
at Huxley.UI.Model!0x06000741!MYOB.Huxley.UI.Model.Context.UserLoginContext.LoginAsMydotUsername(String mydotUsername) +0x0
at Huxley.UI.Controllers!0x06002b08!MYOB.Huxley.UI.Controllers.Users.UserLoginController.<TryFederatedLogin>b__14() +0x0
at Huxley.UI.Controllers!0x06002b06!MYOB.Huxley.UI.Controllers.Users.UserLoginController.HandleLogin(Func`1 tryLogin) +0x0
at Huxley.UI.Controllers!0x06002b07!MYOB.Huxley.UI.Controllers.Users.UserLoginController.TryFederatedLogin() +0xc
at Huxley.UI.Forms!0x06003af6!MYOB.Huxley.UI.Forms.Users.UserLogin.FederatedLoginSucceeds() +0x6a
at Huxley.UI.Forms!0x06003af0!MYOB.Huxley.UI.Forms.Users.UserLogin.OnLoad(EventArgs e) +0x83
at System.Windows.Forms!0x06004738!System.Windows.Forms.UserControl.OnCreateControl() +0x6
at System.Windows.Forms!0x06000cc8!System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) +0xb7
at System.Windows.Forms!0x06000cc8!System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) +0x8b
at System.Windows.Forms!0x06000cc8!System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) +0x8b
at System.Windows.Forms!0x06000cc8!System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) +0x8b
at System.Windows.Forms!0x06000cc7!System.Windows.Forms.Control.CreateControl() +0x7
at System.Windows.Forms!0x06000e2d!System.Windows.Forms.Control.WmShowWindow(Message& m) +0x42
at System.Windows.Forms!0x06000e30!System.Windows.Forms.Control.WndProc(Message& m) +0x5c2
at System.Windows.Forms!0x060032d2!System.Windows.Forms.ScrollableControl.WndProc(Message& m) +0x34
at System.Windows.Forms!0x060022d2!System.Windows.Forms.Form.WmShowWindow(Message& m) +0x11
at System.Windows.Forms!0x060022d7!System.Windows.Forms.Form.WndProc(Message& m) +0x219
at DevExpress.Utils.v14.2!0x06000c20!DevExpress.XtraEditors.XtraForm.WndProc(Message& msg) +0x1a8
at System.Windows.Forms!0x060053e7!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x060053ea!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002c68!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v14.2 => DevExpress.Utils.v14.2, Version=14.2.6.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:8816a7c165b24a3d8d93692e6a3c1f89; A:1
MODULE: Huxley.BusinessLayer => Huxley.BusinessLayer, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:89790455bbea4834b70f63dc082eefa7; A:1
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0f7b1c12498b48d086407f01e3b396a4; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:911fcd30514c47a0b7e402e1b3c6652d; A:1
MODULE: Huxley.ServiceModel => Huxley.ServiceModel, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e38a065dfc874be9b1a920646c66eeec; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:8246d05bcffd4a62853dc436820acc81; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b912d17454874ab5ba8e91440d5a9a50; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:acf92c95c09a46528caa00a9ee833de5; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2017.1.19.6589, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7d12e895c3c446499e3ffbfa21c195f5; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:f0f99790169545e9aba99130fcca3f69; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:ee2be990a4f74921957d01c912affe55; A:1

----------------------------------------

 

2017-07-18 13:27:27.7751,MYOB.Huxley.Application.FatalExceptionHandler,Fatal,1,An exception has been occurred to display an error dialog in Program.LogErrorAndExitApplication : System.NullReferenceException: Object reference not set to an instance of an object.
at MYOB.Huxley.UI.Model.Facades.Common.UIContext.GetCompanyFileId(ISyncLinkCreationService syncLinkCreationService)
at MYOB.Huxley.UI.Model.Facades.Common.UIContext.EvaluateIsCheckedOutLocally()
at System.Lazy`1.CreateValue()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Lazy`1.get_Value()
at MYOB.Huxley.UI.Model.Facades.Common.UIContext.get_ShouldDisableEmailing()
at MYOB.Huxley.Application.FatalExceptionHandler.Handle(Object exceptionObject, CSMDIParentController controller, Version applicationVersion, Version applicationFileVersion, ComplianceRegion complianceRegion, Boolean hasDefaultEmailAddress)

MYOB Staff Post Melissa73
397 Posts
MYOB Staff Post

Re: Upgraded clients account wont open show an error

Hello @Rustydog,

 

 

Thank you for that additional information.

 

We have looked into what may be causing this and it seems it could be due to a missing '.dll' file in the install folder.

 

To fix this, please do an uninstall/reinstall of AccountRight.

 

Please let us know how that goes.

 

 

Kind regards,
Melissa
MYOB Client Support
Contributing Partner Rustydog
5 Posts
Contributing Partner
Australia

Re: Upgraded clients account wont open show an error

Hi

thanks Melissa, its been reinstalled and ive managed to open my clients files, thanks so much.  I dont actually want to work online all the time. How do imake it available in my library offline?

 

thanks

 

Larissa

MYOB Staff Post Melissa73
397 Posts
MYOB Staff Post

Re: Upgraded clients account wont open show an error

Hello @Rustydog,

 

 

That's great to hear!

 

If the company file is online and you don't want to work online all the time your best option would be to 'check-out' the company file.

 

For info and steps on doing this please see our help article 'Work offline (checking out)'.

 

I hope this helps, please let us know how you go.

 

Kind regards,
Melissa
MYOB Client Support
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