Forum Discussion

randbiz's avatar
randbiz
User
2 years ago
Solved

1st payroll of the year not recording. Urgent. Shows as 0.00 in journal

The first payrun for the year is not recording. I've tried 4 times even through the web version and keeps showing as 0.00.
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi randbiz,

     

    I've had the script run over your file, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi randbiz, 

 

Welcome to the Community Forum ! Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight)so we can run a script over your file to resolve this. 

  • randbiz's avatar
    randbiz
    User
    2 years ago

    Last 4 digits of my serial number are: 4530

    Company File ID: 2

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi randbiz,

       

      I've had the script run over your file, do let me know how it goes. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • randbiz's avatar
        randbiz
        User
        2 years ago

        The pay run has now recorded and been accepted by the ATO. Thankyou